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mmardani079
Toronto, Canada

Room was not clean at all

1.0 of 5 bubblesReviewed 22 May 2021
Room was not clean at all and manger didn’t do anything for me and I wasn’t sure if they sanitize the room before me or not and I found so much hair on ground that make me not to use the bathroom at all
Date of stay: May 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviewed 4 December 2020 via mobile

Stayed for 5 nights. Very clean, very quiet, very professional. Everything was excellent, absolutely no complaints.
Especially impressive was that even in the middle of COVID-19 restrictions etc the restaurant is open with a chef cooking meals for breakfast, and the pool/hot tub are open (you have to make a reservation).

Date of stay: December 2020
Trip type: Travelled solo
1  Thank raggarbil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Filip, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 2 March 2021

Dear Raggarbil, we appreciate the feedback and are glad you enjoyed your stay! We hope to have the opportunity to welcome you back again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

The shower is not working during my stay. I did call the front desk and they sent someone to check and fix but got no resolution.
I checked out 2nd 12pm and until that time nothing improved on that.
Other than this the room is good.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 斐 吴
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,

Thank you for taking time out of your schedule to provide us with your valuable feedback. Your satisfaction is our priority. We will make sure to bring that to our Engineering manager's attention and we hope that we have this resolved prior to your next visit.
We look forward to welcoming you back to the Hilton Garden Inn Toronto Markham for your future stay.

Best regards,
Team Hilton Garden Inn Toronto Markham

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2020 via mobile

a) Staff were outstanding.
b) Fascilities/Warm pool, Hot tub
c) Fitness center all excellent.
d) Award winning Gourmet Chef meals
e) Pristine clean throughout.
f) Have already booked next month.
g) Best Dining/lounge/cocktail area
h) Bed mattress/pillows are soft
i) Luxurious Granite Bathroom
j) Ample glamour toiletries.
k) Walking distance to everything.

Date of stay: February 2020
Trip type: Travelled on business
2  Thank Suzy0913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

Very friendly staff, high quality of service and good location. I stay in this hotel several a times a year. In the past 3 years, the rooms have always been clean, the beds comfortable and cozy, the bathrooms spotless. I love the breakfast too.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank KhDanielle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020

I've been going to this location for the past 5 years for monthly stay overs. The staff is great and it's so nice to see the same faces every time I go there. This speaks well to my experience but also says to me that the organization is doing things to retain their people and therefore those people are projecting an enjoyable workplace to their guests.
thanks for a great in Jan 2020

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank gmyles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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