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斐 吴

Shower works badly during my stay.

3.0 of 5 bubblesReviewed 9 Mar 2020
The shower is not working during my stay. I did call the front desk and they sent someone to check and fix but got no resolution.
I checked out 2nd 12pm and until that time nothing improved on that.
Other than this the room is good.
Date of stay: March 2020
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this review
Responded 10 Mar 2020
Dear Guest,

Thank you for taking time out of your schedule to provide us with your valuable feedback. Your satisfaction is our priority. We will make sure to bring that to our Engineering manager's attention and we hope that we have this resolved prior to your next visit.
We look forward to welcoming you back to the Hilton Garden Inn Toronto Markham for your future stay.

Best regards,
Team Hilton Garden Inn Toronto Markham
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 February 2020 via mobile

a) Staff were outstanding.
b) Fascilities/Warm pool, Hot tub
c) Fitness center all excellent.
d) Award winning Gourmet Chef meals
e) Pristine clean throughout.
f) Have already booked next month.
g) Best Dining/lounge/cocktail area
h) Bed mattress/pillows are soft
i) Luxurious Granite Bathroom
j) Ample glamour toiletries.
k) Walking distance to everything.

Date of stay: February 2020
Trip type: Travelled on business
2  Thank Suzy0913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

Very friendly staff, high quality of service and good location. I stay in this hotel several a times a year. In the past 3 years, the rooms have always been clean, the beds comfortable and cozy, the bathrooms spotless. I love the breakfast too.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank KhDanielle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020

I've been going to this location for the past 5 years for monthly stay overs. The staff is great and it's so nice to see the same faces every time I go there. This speaks well to my experience but also says to me that the organization is doing things to retain their people and therefore those people are projecting an enjoyable workplace to their guests.
thanks for a great in Jan 2020

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank gmyles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2020

Booking was easy and the rates are really good.
Fantastic and exceptionally clean throughout hotel and the room.
I will definitely stay at this hotel again, felt very comfortable and enjoyed all that the hotel offers.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Holden2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2020

Stayed here for nine nights and everything was perfect! The room has a fridge and a microwave and a Kuerig coffee maker. It was clean, well maintained and had Neutrogena toiletries. The service from all the staff from front desk, restaurant, bar tenders was excellent. The breakfast in the hotel was included in my package. The waiting staffs were efficient and friendly, and I loved the fresh made to order concept for hot dishes. The staffs will give you a sheet and you can fill out the egg dishes or sweet dishes that you want, and they will deliver it to your table, after getting a number placard. The only thing that I would see changed is the closing time of the restaurant and room service hours during the dinner time. A closure time of 11 PM rather than 9 PM would help guests who crave for a late night snack. I would recommend a stay here there for any one traveling to Markham area.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank arkakram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIYYZMarkham, Manager at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 11 March 2020

Dear Guest,
Thank you for your valuable feedback. we hope to welcome you back at the Hilton Garden Inn Toronto Markham for your future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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