Don't go to this location it had bed bugs. We even had the top of the line room the Mezzanine King Rainier Suite. Only to leave with bug bites. We had to wash everything twice to make sure we didn't bring or have any bugs in our clothes. What a disappointment . So people don't waste your money on this place when they don't care about you.
We have stayed at this hotel a few times while needing to attend medical appointments in Toronto. We have been very pleased with the cleanliness of the rooms. The rooms are well appointed with outlets for device charging and have ample space. On both our stays we have had a quiet relaxing stay.
Dear Donna,
Thank you for your review. We are very pleased to hear that you are enjoying your stay in its entirety and all the amenities that go with it. We look forward to serving you many more times in the future.
Best regards,
Sabrina M.
Stayed here for a few days in April. Check-in was quick and easy.
Shafiq was extremely helpful and made us feel welcomed.
We stayed in a king room suite 318. It was clean and comfortable. Fridge , microwave, safe and coffee.
The shower had great water pressure.
This place is great for the price and comes with continental breakfast.
Pastry, muffin , cereal, bagel , english muffin, yogurt, oatmeal, croissant, and coffee and juice.
I would recommend this place
Dear Valued Guest,
Thank you for taking the time to let us know about the successes that our team has been contributing to. We appreciate your review and the details about the amenities offered by our hotel. We look forward to serving you in the future!
Best,
Sabrina M.
Beautiful spacious clean and safe but the swimming pool was a huge disappointment not heated in December. That should be stated on the hotel listing because, assuming it would be warm is one reason I chose this hotel.
Working on my laptop during Happy Hour at the restaurant was a great alternative albeit more fattening.
Awful experience. After having dealt with a rebooking of a hotels.com reservation which was a nightmare due to the rude front desk staff, I finally got things sorted out.. upgraded my room upon arrival to have a party right next door to us. From about 1:45am all the way till 4am, our lovely neighbors had their tv up so loud I could hear the bass through the walls, even with my sound machine on. They consistently came in and out of their room, shutting their hotel room door again and again. My husband and I had to get up to catch a flight early (at 4am), and I didn't want to wake him up by calling the front desk, so I didn't. I knew if I did, my husband would have not been able to get back to bed. So when leaving the hotel, my husband mentioned the noise to the guy at the front desk. Instead of an "I'm sorry", the front desk guy simply shrugged and said: "well you should have called." Again, I understand that calling might have prevented the situation from going on as long as it did, but the lack of care and empathy from the front desk guy made me realize I should have just ate the money when the staff were rude the first time.. especially after I upgraded our room.
