Excellent service. Everything top of the line. Front desk and housekeeping staff very professional and helpful. Would love to stay again.checkin was very fast. Hotel building looks new and very clean. Everyone follows COVID guidelines.
Dear Valued Guest,
Thank you for your feedback. Our entire team works tirelessly to ensure our guests feel at home away from home and that your stay is clean, comfortable, and convenient. We do hope you choose Monte Carlo Inns in the future. Thank you.
Best Regards,
Sabrina M.
Great experience from the start. After meeting Mr. Shafiq at the front desk it made me extend my stay as I was skeptical at first. Great service and hospitality anytime im in Markham im going to stay at this place. Thank you Mr.Shafiq.
Dear Valued Guest,
Thank you for your feedback. We are very pleased to hear you had an enjoyable stay and that the service and accommodations were both to your liking. We look forward to welcoming you back upon your next visit to Markham.
Best,
Sabrina
Carly Robinson lead the team with 100% customer service 24/7. She not only a sales Manager but a good listener. She listen to customer need and requirement then communicate to her team. Solving the immediate issue during the stay.
I give two thumbs up to her with a 100% customer satisfaction. I for sure be her return customer in the near future. Thanks again Carly.
Dear Valued Guest,
Thank you for your feedback. We are very pleased to hear you had an enjoyable stay and that the service and accommodations were both to your liking. We are also happy to hear that the issue was rectified in a timely and efficient manner. We look forward to welcoming you back upon your next visit to Markham.
Best,
Sabrina
The Roman suite with jetted tub was impressive. Definitely the best suite we've stayed in for such a value. The love seat facing the TV was cozy.
It was nice having 4 windows, which had 3 layers of coverings: white shades, sheers, and then grey curtains. But the final grey curtains didn't cover the entire window, they were just decorative (as shown in photo). Not sure which was supposed to be the black-out shades then, since light came in and didn't darken the room enough. As the location is on busy Woodbine Ave., street lights came through at night.
The other issue preventing me from giving 5 stars is that the restaurant staff wouldn't let me use their stainless steel cutlery. The restaurant we got take out from didn't provide forks or knives, and I forgot my travel cutlery. The server wanted to give me plastic, but I pointed to the stainless steel cutlery which I stood right next to, but didn't take myself, and asked for that. Then who I guess was the manager on duty came over, & asked how he could help me, and said he'd have to charge me a deposit to use the stainless steel. Really? It isn't silver, I know, I had breakfast there. Is it customary for any Inn to charge customers who use their cutlery when ordering room service? I don't think so. I told him it's just that plastic is bad on the environment. Many of us are doing our part by reducing our use of such wasteful, harmful plastic. (Cutlery, a single use plastic, is being banned by the government of Canada, as it’s on the Toxic Substance List.)
For a hotel that boasts a Green initiative, you really need to have all staff aware of what they should do to make your Inn truly better for the environment.
Those things aside, which can be easily fixed, it was a lovely getaway that I'd recommend.
Dear Valued Guest,
Thank you for your feedback. We are pleased to hear you enjoyed your room so much, and that you felt there was value in it. The white shades in the room are blackout curtains and they should block all the light out. We will take a look at that room as they may have fallen off their tracks which prevented them from closing fully. We can speak to our restaurant manager regarding the cutlery and understand how this could have been very frustrating for you. We will ensure that all of our staff and the restaurant staff are on the same page.
We appreciate your feedback and look forward to serving you in the future.
Best Regards,
Sabrina
Best March Break Ever. Super staff, tasty gourmet Restaurant open for delicious Dining. Will be back as the value for money is perfect. Close to everything including Tim Hortons across the street. Very Grateful and so appreciative of your consideration, compassion and Spotless clean safe Resort all 5 minutes from my McCowan House.
Dear Valued Guest,
Thank you for your feedback. We are so pleased to hear that you have found a home away from home in our hotel. We definitely look forward to welcoming you back to our charming hotel in Markham and sincerely appreciate this review.
Best,
Sabrina M.
