Too many complaints to list on here!!! Horrible hotel!!!! From the time we checked in with the staff to the rooms, to the bad mattresses you couldn't sleep on, to the dirty lobby! We would have changed hotels if we had the opportunity!!

The hotel is nice and the rooms are clean but the receptionist was the rudest I have ever seen. The receptionist named Komal has attitude problems and was very rude when we were checking in. I do not think she is suitable for hotel customer service; even McDonald’s customer service is better.

I have made reservations for my family and as we went to check in, I asked her if she can help me check how many nights I booked for my family and she simply replied me no I cannot check that. This is really shocking to me because I always ask the receptionist every time I travel just to make sure there are no errors as I usually book from Expedia or other sites.

Also...I asked her if I can have my uncle check in for the other reservations since him and his wife has booked other tours to Ottawa and Montreal so there would be a lot of checking in and out. Again she replied me no because it is under my name which I agree with so she told me to call Expedia to request the name change. I said it is fine, I will call right now to change it. She did not want me to call at the hotel lobby and kept saying things to me but I was already on the call with Expedia. Note: this was around 9:30pm so there was no one lining up behind us to check in/out.

She also did not tell me the breakfast time and anything about swimming pool and wifi.

I believe that she is racist and like I mentioned before I get better service at McDonald’s.

I probably will not ever stay here again and advise my friends/family to not stay here as well since they are not the only hotel in the city.