After more than 20 years of loyal patronage to this property since its inception, I will no longer return to it because of its bad customer service. Instead, I will choose among many other options in this vicinity that can offer more modern facilities/amenities and better customer service.
Dear Valued Guest,
Thank you for your feedback, though we are extremely disappointed to hear about this. Please email us at customerservice@montecarloinns.com so we may discuss the experience you had an hopefully rectify it for the future.
Best regards,
Sabrina M.
Online Content Manager
Hotel was great. We had originally booked a BNB, but it was canceled two days before out trip. I did a search for the area we wanted to stay in (Markham) and found this place. Room was clean, bed was comfortable and there was a free breakfast. All for less than the BNB we were set to stay in.
Dear Valued Guest,
Thank you for your comments and feedback. We are pleased to hear you found our location, rooms and amenities well appointed and clean and that we were able to accommodate your late check out. We hope you will choose the Monte Carlo brand in the future.
Best regards,
Sabrina M.
Too many complaints to list on here!!! Horrible hotel!!!! From the time we checked in with the staff to the rooms, to the bad mattresses you couldn't sleep on, to the dirty lobby! We would have changed hotels if we had the opportunity!!
Dear Valued Guest,
We appreciate your feedback but we would love to know more about why you did not enjoy your stay. Our mattresses are usually a crowd pleasure but perhaps they are not to your specific liking. We will also ensure our front of the line staff and housekeeping staff are made aware of these complaints
Please let us know how else we could have made your stay a 5 star stay!
Best Regards,
Sabrina M.
The hotel is nice and the rooms are clean but the receptionist was the rudest I have ever seen. The receptionist named Komal has attitude problems and was very rude when we were checking in. I do not think she is suitable for hotel customer service; even McDonald’s customer service is better.
I have made reservations for my family and as we went to check in, I asked her if she can help me check how many nights I booked for my family and she simply replied me no I cannot check that. This is really shocking to me because I always ask the receptionist every time I travel just to make sure there are no errors as I usually book from Expedia or other sites.
Also...I asked her if I can have my uncle check in for the other reservations since him and his wife has booked other tours to Ottawa and Montreal so there would be a lot of checking in and out. Again she replied me no because it is under my name which I agree with so she told me to call Expedia to request the name change. I said it is fine, I will call right now to change it. She did not want me to call at the hotel lobby and kept saying things to me but I was already on the call with Expedia. Note: this was around 9:30pm so there was no one lining up behind us to check in/out.
She also did not tell me the breakfast time and anything about swimming pool and wifi.
I believe that she is racist and like I mentioned before I get better service at McDonald’s.
I probably will not ever stay here again and advise my friends/family to not stay here as well since they are not the only hotel in the city.
Dear Valued customer,
This review is for another location as this location does not employ a Komal. Accusing someone of being racist is a serious offence. Our company employs people of many races and ensures that each and every one of them have the same morals and views as our company, which is why we cannot agree with you. We do apologize that the service you received was poor and we will surely speak to our team about this however we will not be attributing this to racist behaviour.
Thank you for your feedback and we hope you will afford our company the opportunity to serve you in the future.
Best regards,
Sabrina
This hotel seems family friendly and nice yet it isn't. It smells like smoke and mold I also heard 4 people having sex on one floor at 4pm and people seemed like prostitutes. This hotel has potential but I'm sickened the bed sheets weren't changed I work at a 4 star hotel and I know what sheets look like if they aren't changed and just tucked in to look changed
Dear Valued Guest,
Thank you for your comments and feedback. Our hotel is 100% non smoking and we can assure you we have a zero tolerance policy for this. Also, we do apologize for the noises you heard but we can assure you our customers are paying corporate and family travellers, and not what you are accusing. Our housekeeping team are highly trained professionals and do a great job at ensuring rooms and tidy and clean. All sheets are changed daily, and nothing less of that. Thank you.
Best regards,
Sabrina M.
Online Content Manager
