Recently visited this hotel for one night while on a road trip. There is ample free parking. The staff is very nice - they accommodated my early check in and provided a complimentary upgrade to a suite. While some of the decor could use updating, the room was clean and the bed was comfy. The hotel is approx 30 minutes from downtown.
Dear Islesfan1,
We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit!
Best,
Anita Shu
General Manager
We stayed here while in the Toronto area and had a very good stay. Our "larger" room was extra spacious and roomy and had the usual Courtyard décor. Some of the furnishings did look dated. The lobby area was spacious and made a great place to relax.
The hotel is located close to Highway 7 and 404. Traffic around the hotel can get busy on weekday evenings. Driving to downtown takes around 30 minutes if traffic is not bad. There are tons of restaurants, especially Chinese restaurants, within a 10-minute drive including a plaza full of restaurants that you could almost walk to. The hotel is adjacent to a Residence Inn, and there was ample parking.
Dear huia,
We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area.
Best,
Anita Shu
General Manager
This hotel is one if two category three Marriott hotels on the same property, managed by the same GM. We have stayed at both of them. The other is a Residence Inn. The staff were pleasant and helpful. The room was clean and functional, although the lack of USB outlets seems odd in 2019.
We paid a bit more to include the breakfast in the rate thinking it would be similar to the excellent breakfast offered at the neighbouring Residence Inn. What a disappointment. There is a small cafe place where you make your order. Coffee and tea are in cardboard cups, and water is just bottles. The breakfast arrived after a long wait with cold toast and the eggs not cooked as we ordered. There was a fruit salad for sale but it looked dried out. Other than that there was an orange or an apple available, no bananas. We sent back the tea biscuit because it was stale.
The front desk staff discounted our room rate by 10% because of the disappointing breakfast.
Great place to stay, just skip the breakfast. We have a few more stays coming and they will be at the Residence Inn because it’s significantly better.
The corporate answer to the difference between the two properties is that because the Residence Inn is designed for long term stays they include a nice buffet breakfast. That makes no sense in the real world as we all need a good breakfast to start our day, no matter how long we might be staying.
Dear simeon,
We’re happy to hear from you and glad you enjoyed your stay with us. While I’m glad to know you enjoyed our clean rooms and convenient location; I’m sorry we fell short of meeting your expectations at breakfast. It is feedback like yours which allows us to improve our guest experience. Thanks again for taking the time to write and we look forward to seeing you again at our sister property.
Sincerely,
Anita Shu
General Manager
The rooms are outdated, in need of a renovation sometime soon, the bathtub was definitely old and aged, not too pleasant, the TV is pretty small and no Netflix access.
The rooms are however clean, the location not bad - despite being close to a highway, it's quiet. Large free parking lot.
Not bad for a quick stay
Dear Dubaiblondie,
We are happy to hear from you. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We hope to host you again.
Sincerely,
Anita Shu
General Manager
We stayed at The Courtyard Toronto/Markham one night over this past weekend.
When we arrived the young lady at the front desk was so pleasant to deal with. She genuinely wanted to make us comfortable and happy.
When we arrived at our room it was immaculate. I am guessing that this is a hotel that has been refurbished and they did an excellent job. I am very fussy about cleanliness and this met my expectations.
The rooms aren’t fancy but I will say again very clean.
There wasn’t a single employee that we came across that wasn’t extremely pleasant .
The hotel is very close to quite a few nice restaurants.
Dear 1704Mac,
Thank you for sharing your review and recommendation. We’re pleased to hear our clean updated hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.
Best,
Anita Shu
General Manager
