This hotel lives up to its name Residence Inn. It has not changed its superb quality of service - from staff, cleanliness (indoor, outdoor and room), and comfort, checking in and out. I have stayed here several occasions last year and now.
It is nice to see familiar staff.
Sandra is extremely professional, knowledgeable and fast worker.
Due to Covid, their free breakfast buffet and complimentary evening offerings are gone. Hiowever, they offer breakfast to go..
Dear TERRYE414,
Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our patrons. I will be sure to share your very nice comments with our team and I appreciate you taking the time to write a review.
Best,
Anita Shu
General Manager
The pillows at comfort inn and motel 6 are better. I could only sleep a couple of hours because no matter how I tried to adjust them they are just plain bad. I knew that though as we’ve stayed here many times because the hotel appears nice and good location but don’t think we can continue. On arrival, we asked if there’s any chance of being upgraded to a two-bedroom. The lady said no. As Marriott bonvoy gold members, we’ve always gotten an upgrade if we asked at other locations. When we said we’ll pay for an upgrade, she suddenly found multiple two-bedrooms since she asked if we had a floor presence. No need to lie, just say you don’t want to give it. Won’t be back unless they change to firm pillows.
Dear tonytH4486VQ,
We appreciate your feedback and apologize for the unpleasant experience you had at our Residence Inn. I regret that you don't like our pillows and our staff didn't acknowledge your loyalty to Marriott at check-in. Your comfort is very important to us and we want to do everything we can to ensure you have a great stay. We are working with our associates to improve our process and better communicate concerns, especially when it pertains to our loyal Bonvoy Members. We hope you will consider coming back for a much better experience.
Sincerely,
Anita Shu
General Manager
I have stayed here many, many times over the past decade and my loyalty is not appreciated. I don’t drink juice, eat yogourt or their breakfast bars/muffins. I wanted a breakfast sandwich and bagel only but the clerk refused, saying I can have only one or the other. They want to charge $10 if you want an additional item in comparison to pre-pandemic days when you were able to have any quantity you want from the breakfast offferings. I just stayed at Residence Inn in Winnipeg where you could have as much as you want. I will have to stay at Homewood suites Markham next week and going forward unless I hear that this practice has been changed and I won’t be denied two bagels or two sandwiches.
Dear Lezgcr,
Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. Your loyalty to our hotel, and Marriott in general, is definitely appreciated. Your feedback provides us with the valuable information we need to make improvements as we move forward. We appreciate your patronage and hope to see you again soon.
Sincerely,
Anita Shu
General Manager
Stayed here for about 5 nights. The bed is totally shot, horribly uncomfortable. Requests for towels and toilet paper had to be made a couple times. Hallways have a gross smell, I can’t describe it. I saw several food delivery people in the hotel being let in without a mask. Saw a patron sitting in the lobby on a bench without a mask. Big rooms. Quiet. Clean. But not an enjoyable or very comfy stay overall.
Dear amandaleighcasey,
Thank you for noting our clean and quiet rooms despite being underwhelmed with your stay overall. We do require our associates to wear a mask and request them of those entering the building. I'm very sorry that our beds were not to your liking. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review.
Sincerely,
Anita Shu
General Manager
The staffs working there are very friendly and helpful, my family was living in this hotel this week, when I asked one more bed sheet set for my kid , a guy named David sent two sets to the room even at the late night, really appreciate that.
Otherwise, the room size is very impressive compared to normal hotel at similar cost
Dear yunxiangs2020,
We are delighted that you took the time to write. Your review lets us know that your family's stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area.
Best,
Anita Shu
General Manager
