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Andrew from Kingston
Kingston, Canada

Noticeable decline in service

2.0 of 5 bubblesReviewed 31 Dec 2019via mobile
We have stayed here a few times. Previously it was good. This two night stay was disappointing. Check in was unfriendly and didn’t do the standard honour of our bonvoy status. The room cleaners were aggressive. We had to actually get angry with her and tell her to go away at 8:45am as one of us wasn’t finished dressing. The breakfast staff hide the china dishes and stainless steel utensils the busiest times and put out plastic. They were even packing up before the breakfast time was finished. There seems to be no commitment to the environment here other than the usual “re use your towels message” which is more about saving the hotel money than any commitment to the environment.

The rooms are large, clean and well laid out.

There are lots of Marriott properties in the vicinity and we have stayed at most of them. The Toronto Marriott Markham is the best and will likely be our “go to” place after our poor experience here.
Date of stay: December 2019
Trip type: Travelled as a couple
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ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review
Responded 1 Jan 2020
Dear simeon,

I'm very sorry about your recent experience at our hotel. We have shared your feedback with our housekeeping team to foster immediate improvements. Service is a key priority, so I sincerely regret that we let you down in this area. We welcome the feedback regarding our disposable breakfast plates. The environment is important to us. Marriott piloted the world's first LEED Volume Program, a pre-certified green hotel prototype for the hospitality industry. Our hotel works hard in water conservation and also has partnered with Clean the World, a global organization that recycles and reuses complimentary toiletry items like shampoo, conditioner, and soap that guests leave behind. I hope this has restored your faith in us and we hope that you will reconsider a return visit. Thank you for your patronage to the Marriott family of hotels.

Sincerely,
Anita Shu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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16 - 21 of 254 reviews
Reviewed 18 November 2019

Weekend with hockey team. Only downside is team rooms were all over the hotel...Room was clean and odor free. Bedding was restful and crisp. Breakfast was the usual type but eggs were watery and had to wait for protein both days. Turkey patties, cut up sausage were way overcooked and links were very salty.
Overall fair experience.

Room tip: Most rooms wee quiet
Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
Thank wmattalo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 18 November 2019

Dear wmattalo,

I'm so glad you had a good overall stay. It is wonderful to know that you found our rooms clean and the beds to be comfortable. I am sorry to have disappointed you with room assignments and some issues at breakfast. I have made note of your comments and will share them with the staff to foster improvement moving forward. Your review and recommendation are welcomed and appreciated.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019

Such a nice stay at the residence inn. My kids enjoyed the stay. Friendly staff. Especially David who cleaned our room . Very friendly excellent customer service. He made sure we had enough Towles , soap, shampoo..etc. If you ever visit ask for David !

Date of stay: October 2019
Trip type: Travelled with family
Thank Soso200013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 4 October 2019

Dear Soso200013,

Thank you for taking the time to write such a kind review. It’s wonderful to know that our staff left such a lasting impression with you through their kindness and warm hospitality. I will be sure to share your kind comments with the entire team. We’re happy to have had you as our guests, and we hope to welcome you back in the future.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019

It will not be my last. A long-time friend and I attend meetings on Young Street, just north of Steele, 4 times a year. She lives in Pickering, I live in Paris so we try to, occasionally, head into Toronto the afternoon before so we can spend an evening playing catch up on each other’s news. We are always on the look out for 2 bedroom suites because the one we had been using was slowly getting more and more unpleasant. I researched online and decided upon trying this property. Wonderful. The lady at the front desk greeted me warmly, and explained everything I needed to know, with a smile. The room was perfect. It had a nice seating and dining area which we used because we usually bring in our own snacks and refreshments to “simulate” a dinner. There were 3 TV’s one in the main room and one in each of the two bedrooms. Each bedroom had its own bathroom. Everything was clean and the beds were comfortable. The rooms are clearly well insulated because we never heard any noise, either from outside or in the hall or through the walls. Breakfast was typical for hotels that include it so no complaints there either. All in all, a pleasant stay, which will be repeated.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Sheila M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 4 October 2019

Dear Sheila M,

Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service in the Toronto area. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice every time you return.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

The People. The property. The location. The room. The pools. The parking. The breakfast. Incredible.

It is normally easy to find fault but this property has no faults. Yes it's location means it is not optimal for downtown Toronto or the airport, but if you avoid rush hour the travel to those places is reasonable.

Big comfortable modern suites that are very well kept up. Excellent breakfast. Clean swimming pool and hot working jacuzzi pool.
Well lit safe parking lot completes the praise.

With the drive in TORONTO to stay here.

Date of stay: June 2019
Trip type: Travelled with friends
Thank cl1kker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 20 September 2019

Dear cl1kker,

On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable and exceeded all of your expectations. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. The fact that you gave us five stars means so much. We look forward to hosting you again when you return to the Toronto area.

Best,
Anita Shu
General Manager

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Reviewed 16 September 2019

We were upgraded to a two bedroom unit when we checked in for three nights. The unit was clean and spacious. The front desk services were friendly and outstanding. The breakfast was great, with good selection and good food..

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Man-Sun S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 18 September 2019

Dear MSS05,

We’re happy to hear from you and glad to know you enjoyed your stay. It's great to know that you found our amenities and staff to be pleasant. Thank you so much for your kind feedback and please know that we look forward to hosting you again.

Best,
Anita Shu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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