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Tofu
Cleveland, Ohio

Outstanding services

4.0 of 5 bubblesReviewed 15 Sept 2019
We were upgraded to a two bedroom unit when we checked in for three nights. The unit was clean and spacious. The front desk services were friendly and outstanding. The breakfast was great, with good selection and good food..
Date of stay: September 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review
Responded 17 Sept 2019
Dear MSS05,

We’re happy to hear from you and glad to know you enjoyed your stay. It's great to know that you found our amenities and staff to be pleasant. Thank you so much for your kind feedback and please know that we look forward to hosting you again.

Best,
Anita Shu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (254)
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21 - 26 of 254 reviews
Reviewed 10 September 2019

Even thought close to a busy road..we were able to sleep with windows open..( but no screens ) it was quiet.
Nice set up with partial kitchen..Asked for a kettle..Other Residence hotels we have stayed in..have them in the room..Did get a kettle..in the end..
Free breakfast..but lacked a lot of variety..& kitchen staff topping up the hot items offered...as needed...2 of the morning we went to breakfast..2 serving Dishes empty & not refilled..while we were there & it was still early on, in the breakfast hours..
Also supply of cutlery & plates..at times no forks...or small spoons..
I would stay again..Pretty easy to get to CN Tower..

Date of stay: August 2019
Thank Victoria477
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 11 September 2019

Dear Victoria477,

It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again.

Sincerely,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2019

what an absolutely wonderful place to stay. good breakfast very spacious rooms.
Sandra on the front reception desk was amazing so helpful. don't use the taxi company at the hotel as the driver fell asleep three times taking us to the airport (mani) it was an extremely scary experience! we stayed for my daughters wedding which was made so much nicer by the friendliness of the staff though.
Big shout out for you all.

Room tip: all rooms are a great size
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Tom E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 11 September 2019

Dear Tom E,

Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area!

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2019

My husband and I wanted to take our three boys on a mini-getaway in the city - even though we only live about 30 mins away. Our stay at the Residence Inn was perfect - lots of space, very clean, great amenities and consistently great service. I appreciated all the things that were included in the price - like internet, access to our Netflix accounts in all three rooms, popcorn, breakfast, evening treats, towels by the pool - simple, but makes the stay so much easier, comfortable and super convenient. On top of all this, David was super helpful - always anticipating our needs and going out of his way to make sure we had everything we needed - including surprising our kids with some fun pencils and erasers. Another staff in the dining area, also went out of her way to help us when she realized our picky son wouldn't eat the evening snack - she kept trying until she found something he enjoyed. Super thankful for that.

The only negatives was that breakfast felt rushed as the closing time neared and the staff at this point weren't super friendly - just on a mission to shut breakfast down. But, the quality of the nice hot breakfast made up for it.

My son didn't want to leave! Thanks for a great stay and many great memories for our family.

Date of stay: August 2019
Thank Evelyn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 4 September 2019

Dear Evelyn M,

We are happy to hear from you and glad to know your family's stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We thank you for choosing us for your family get-a-way.

Best,
Anita Shu
General Manager

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Reviewed 28 August 2019 via mobile

We book this hotel for 6 nights. Its a great location close to congee queen and 10-15 drive to pacific mall. Rooms are very clean. Staffs are super friendly. We met an employee name David he super friendly and very nice. Knowing we aren’t from canada he gave us a list of good popular restaurants around the area and showing us around in the hotel and meeting our needs.we would definitely come back to this hotel next time we visiting and recommend this hotel to all my friends and family.

Date of stay: August 2019
Trip type: Travelled with family
Thank blythedollie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 29 August 2019

Dear blythedollie,

We're excited to hear from you and appreciate your kind review. It's great to know that you had a pleasant extended stay, and we're glad to have been a part of your trip. I'm delighted to learn that you found our associate’s service-oriented. Please make plans to visit us again.

Best,
Anita Shu
General Manager

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Reviewed 28 August 2019 via mobile

We book this hotel for 6 nights,it’s very clean. met an employee name David. He is super friendly knowing we aren’t from Canada he gave us a list of good restaurants around the area and made our stay more comfortable.we would definitely book this hotel again when we are coming back and tell all of our friends and family.

Date of stay: August 2019
Trip type: Travelled with family
Thank chong l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 29 August 2019

Dear chong I,

We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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