It was simply a night's stay along our travels north. The hotel was conveniently located. The front desk staff was courteous & friendly. Our roof was clean & we had a lovely night's stay. Breakfast was standard as to what was served. We would stay here again.
Dear Valued Guest,
Thank you for your feedback. We hope you enjoyed our newly renovated rooms and look forward to welcoming you back in the future.
Best,
Sabrina M.
We had to call maintenance immediately upon arrival regarding hair in the tub. The supervisor came in and saw the issue. It wasn't until later that my husband noticed a USED CONDOM in the trash bin. We didn't bother calling but were absolutely appalled during our stay and did not use any of the amenities.
Appalling.
Kindly train housekeeping to pat attention to such detail. The staff otherwise was incredibly lovely.
This is an interesting one, so make yourself comfortable before reading.
We were a family of 6 so we booked 3 rooms, all with two double beds. Off the bat, I liked that this was an option as we weren't couples and sharing beds would not have been ideal.
The Good:
The service was friendly and efficient upon checking in as well as checking out (they were happy to look after our luggage after checking out so we didn't have to have all our bags in our car during the day).
The breakfast was simple but was more than adequate for our needs - coffee, tea, pastries, boiled eggs, cereal, bagels, toast, yogurt, juices were all available. On certain days you can upgrade to enjoy fried eggs, bacon and other hot dishes, but we didn't feel the need.
There were complimentary toiletries provided (shampoo, conditioner and body lotion). Some liquid body wash would have been great too, but perhaps bar soap (provided) is more common in North America. Not a big deal.
The location for me was convenient for nearby malls and to visit my aging relatives who were at opposite sides of town but both similar distance from this location. The T&T supermarket and Shoppers Drugmart were within walking distance (2 minutes by car) which was very convenient.
Plenty of free parking spaces.
The Bad:
The room only had 2 paper for tea and coffee and very thin plastic cups in the bathroom which meant it wasn't possible for me to stand my toothbrush in the cup without it toppling over.
The coffee machine was filthy inside (I white dusty residue), to the extent I would not dare to drink anything that came out of it.
Bizarrely, the breakfast room had metal knives and forks but spoons were plastic. Not so eco friendly.
Although we agreed to have our room cleaned only once every two days (we didn't feel it was necessary to clean daily) the housekeeping staff were not very thorough and only vacuumed when we asked them to, pointing out the carpet could benefit from a vacuum. We had hoped that since we did not require them to clean every day, when they DID come, they might be more thorough.
There was a big party on the Saturday night for what looked like high school kids. This was on the ground floor, but I think some of the kids had rooms (or one room) on our floor and were running back and forth and making quite a noise until the party ended. This wasn't the fault of the hotel, but would have been great if the staff at least attempted to ask the kids to keep it down in the common areas.
Conclusion:
Given the price we paid, I have no hesitation to recommend this place for any cost conscious travelers. None of the negative issues were serious enough to avoid this place in my opinion but if any of them could be improved, this place would be even better.
Dear Valued Guest,
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We are sorry to hear about the coffee maker in the room and we can assure you this was an isolated incident. We have shared your other comments with our staff as well. We thank you for recommending us moving forward and we look forward to serving you in the future.
Best,
Sabrina
I contacted Carly the event manager at the Monte Carlo about six months ago. Right off the bat, she was very kind and supportive as I started to plan my daughter, sweet 16. It did not even feel like I was speaking to a stranger she was like a friend right from the beginning!
I was arranging to rent the hall for the night of my daughter’s sweet 16. Throughout the planning Carly kindly provided feedback suggestions that made the night one to remember! The team was so flexible and coordinated around my needs and insured that all of the things on my wish list came true! Carly knew how important this day was to me and my family and made sure everything was perfect and it was! On the night of the party, the staff and the team were exceptional! Everyone always had a smile on their face and I don’t think there was ever a time where I felt like I was bothering anyone! Thank you to Jenna, who was so kind to my two little girls as she had them help make and preparing the non alcoholic cocktails for the party! The staff who was helping serve the appetizers and food were also so kind and happy!!! my family and friends had such a great time and we can’t wait to book another event at the Monte Carlo in downtown Markham! Thank you everyone for your help and making my daughters night a very special one! Carly, you’re the best and your team is lucky to have you!
Dear Valued Guest,
Thank you for your feedback. We are so pleased to hear that your experience planning your daughter's sweet 16 was nothing but positive. We are very aware of how lucky we are to have Carly on our management team and we have shared these sentiments, along with this review, with her. Thank you once again and we hope you will return for any future events.
Best,
Sabrina M.
The room was clean and they found me a bath chair when requested. The doorway fit my wheelchair. The staff was very helpful. Collette our dinner server at Brampton location was excellent. She went over and beyond her duties to help us especially with my gluten free issues.She is friendly and hardworking. She is excellent at her job even with our large group. She can handle anything. The breakfast offering were not good for gluten free person. Boiled egg and fruit were all they had everyday for me. We enjoyed our stay.
Dear Valued Guest,
We are so pleased to hear that you had an enjoyable stay and that your accommodation, service, and amenities were all to your liking. Collete works at our Brampton location therefore I believe this review has been posted to the wrong account but we will definitely pass the good word onto Collette. We do hope that you will choose Monte Carlo Inns in the future. We look forward to serving you again.
Best,
Sabrina M.
