This is an interesting one, so make yourself comfortable before reading.

We were a family of 6 so we booked 3 rooms, all with two double beds. Off the bat, I liked that this was an option as we weren't couples and sharing beds would not have been ideal.

The Good:

The service was friendly and efficient upon checking in as well as checking out (they were happy to look after our luggage after checking out so we didn't have to have all our bags in our car during the day).

The breakfast was simple but was more than adequate for our needs - coffee, tea, pastries, boiled eggs, cereal, bagels, toast, yogurt, juices were all available. On certain days you can upgrade to enjoy fried eggs, bacon and other hot dishes, but we didn't feel the need.

There were complimentary toiletries provided (shampoo, conditioner and body lotion). Some liquid body wash would have been great too, but perhaps bar soap (provided) is more common in North America. Not a big deal.

The location for me was convenient for nearby malls and to visit my aging relatives who were at opposite sides of town but both similar distance from this location. The T&T supermarket and Shoppers Drugmart were within walking distance (2 minutes by car) which was very convenient.

Plenty of free parking spaces.

The Bad:

The room only had 2 paper for tea and coffee and very thin plastic cups in the bathroom which meant it wasn't possible for me to stand my toothbrush in the cup without it toppling over.

The coffee machine was filthy inside (I white dusty residue), to the extent I would not dare to drink anything that came out of it.

Bizarrely, the breakfast room had metal knives and forks but spoons were plastic. Not so eco friendly.

Although we agreed to have our room cleaned only once every two days (we didn't feel it was necessary to clean daily) the housekeeping staff were not very thorough and only vacuumed when we asked them to, pointing out the carpet could benefit from a vacuum. We had hoped that since we did not require them to clean every day, when they DID come, they might be more thorough.

There was a big party on the Saturday night for what looked like high school kids. This was on the ground floor, but I think some of the kids had rooms (or one room) on our floor and were running back and forth and making quite a noise until the party ended. This wasn't the fault of the hotel, but would have been great if the staff at least attempted to ask the kids to keep it down in the common areas.

Conclusion:

Given the price we paid, I have no hesitation to recommend this place for any cost conscious travelers. None of the negative issues were serious enough to avoid this place in my opinion but if any of them could be improved, this place would be even better.

I contacted Carly the event manager at the Monte Carlo about six months ago. Right off the bat, she was very kind and supportive as I started to plan my daughter, sweet 16. It did not even feel like I was speaking to a stranger she was like a friend right from the beginning!
I was arranging to rent the hall for the night of my daughter’s sweet 16. Throughout the planning Carly kindly provided feedback suggestions that made the night one to remember! The team was so flexible and coordinated around my needs and insured that all of the things on my wish list came true! Carly knew how important this day was to me and my family and made sure everything was perfect and it was! On the night of the party, the staff and the team were exceptional! Everyone always had a smile on their face and I don’t think there was ever a time where I felt like I was bothering anyone! Thank you to Jenna, who was so kind to my two little girls as she had them help make and preparing the non alcoholic cocktails for the party! The staff who was helping serve the appetizers and food were also so kind and happy!!! my family and friends had such a great time and we can’t wait to book another event at the Monte Carlo in downtown Markham! Thank you everyone for your help and making my daughters night a very special one! Carly, you’re the best and your team is lucky to have you!

The room was clean and they found me a bath chair when requested. The doorway fit my wheelchair. The staff was very helpful. Collette our dinner server at Brampton location was excellent. She went over and beyond her duties to help us especially with my gluten free issues.She is friendly and hardworking. She is excellent at her job even with our large group. She can handle anything. The breakfast offering were not good for gluten free person. Boiled egg and fruit were all they had everyday for me. We enjoyed our stay.