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Feng Shi
Calgary, Canada

Bed bugs

1.0 of 5 bubblesReviewed 8 Aug 2023
I stayed at Room 102 for 5 nights, I slept on the bed next to the windows. On the second day I woke up with “bites”, I thought they might be mosquito bites. But on the third and fourth mornings, I got “bites” too. I checked the bed cover in the morning and did not find anything suspicious, so, I didn't think much of it. But on the last morning, I was covered with red welts and bites all over my body. I googled "How to Check for Bed Bugs in a Hotel". Then, I searched the bed thoroughly next to the window and found 2 bed bugs right away. One was on bed head, the other was on the bed box.

I took pictures and video as evidence.

I googled Monte Carlo Inn and bed bugs, and found they had bed bugs complaint for long time, for more than 10 years.

I will Never stay in their hotels in the future.
Date of stay: August 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this review
Responded 22 Aug 2023
Dear Valued Guest,
Thank you for your review. Our hotel is checked on a monthly basis for bed bugs and we can assure you this is not a problem that we have. We are exremely diligent on keeping our rooms and hotel pest free and have documentation to prove this. We are sorry to hear about your experience and hope that the compensation provided was sufficient. We hope you can afford us the opportunity to stay in the future again.

Best,Sabrina M.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 757 reviews
Reviewed 31 July 2023

Was a great place. Love the salt water pool. Everyone so help full. Rooms really nice and lots of room. To live in there for a hoilday. They told us what was around there. Like t and t Chinese grocery store and Pacific Chinese mall. . Tired of Toronto. Prices. Go to here great rates.

Room tip: Salt water pool was great. And easy to get to hotel. Go check out t and t groceries store right by there.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank WHITEHORS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2023

Great place to stay especially for families. Wonderful staff. We really enjoyed our stay. I would recommend this place. Good location. I definitely would choose this hotel again. Good location as well. Great breakfast.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Ismet I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 8 May 2023

Dear Valued Guest,

Thank you for your feedback. Our entire team works tirelessly to ensure our guests feel at home away from home and that your stay is clean, comfortable and convenient. We do hope you choose Monte Carlo Inns in the future. Thank you.

Best Regards,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2023 via mobile

Stay here if you want BITES!! I stayed here at the end of March, and at first noticed a small bite on my finger. By the time I checked out, my boyfriend I have OVER 25 BITES (mine were mainly on my arms and legs)!! By the way, I did not have any existing bites before my stay! I called the hotel when I returned home to let them know, and they said that someone was already occupying the room. The next day I talked to management, who also told me that someone was occupying the room … they didn’t even move those people out of the room! I definitely will not be staying here again as management did not seem to care about the issue.

Date of stay: March 2023
Trip type: Travelled with friends
1  Thank Syma R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 12 April 2023

Dear Valued Guest,
Thank you for your review. We are deeply sorry to hear that you had bites on your body. Our team swiftly inspected the room upon check out and discovered no bed bug activity in the room. We have since then not received any further comments therefore have deducted that these bites were not from our hotel. We appreciate your concern and can assure you we have done our due diligence to ensure these were in fact not bed bugs. Please let us know if you would like to discuss this further. Thank you.

Best regards,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2023 via mobile

Stayed at this hotel for a night before surgery at a local hospital. The front desk folks were very efficient and professional. This is an older hotel but it’s well kept and extremely clean. Room was well appointed and had everything we needed for a quiet, peaceful nights sleep before heading off to the hospital.
Continental breakfast was included (I could partake because of the upcoming surgery) but my wife had juice, yogurt, bagel and other goodies. They also had an ample supply of hard boiled eggs should you want something hot for breakfast.
Overall for the money I was extremely impressed with this hotel and would use it again should the need ever arise.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Tanner2305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 5 April 2023

Dear Valued Guest,

We are so pleased to hear that you had an enjoyable stay and that your accommodation, service, and amenities were all to your liking. We do hope that you will choose our location in the future for your needs in the Markham area. We look forward to serving you again.

Best,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2023

Check in person was efficient and pleasant. Room clean and comfortable
Happy hour and dinner at their Mennagio Restaurant. Great service from Jenna the pub and restaurant manager. Half price appetizers during happy hour with the dinner special “Guinness Irish beef stew” ordered by the four of us with no regrets. A delicious meal with great service.

Date of stay: March 2023
Trip type: Travelled with friends
Thank FarAway792111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 25 March 2023

Dear Valued Guest,

Thank you for your review. We are so pleased to hear you had an enjoyable stay. We also know that Jenna and her team at Menaggio Ristorante do a fantastic job and really work with the rhetoric of "your home away from home" in mind. We are so happy the our product and service met your expectations and we look forward to your return.

Best,
Sabrina M.

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