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Syma R

Beware of BITES!!!

1.0 of 5 bubblesReviewed 7 Apr 2023via mobile
Stay here if you want BITES!! I stayed here at the end of March, and at first noticed a small bite on my finger. By the time I checked out, my boyfriend I have OVER 25 BITES (mine were mainly on my arms and legs)!! By the way, I did not have any existing bites before my stay! I called the hotel when I returned home to let them know, and they said that someone was already occupying the room. The next day I talked to management, who also told me that someone was occupying the room … they didn’t even move those people out of the room! I definitely will not be staying here again as management did not seem to care about the issue.
Date of stay: March 2023
Trip type: Travelled with friends
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Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this review
Responded 11 Apr 2023
Dear Valued Guest,
Thank you for your review. We are deeply sorry to hear that you had bites on your body. Our team swiftly inspected the room upon check out and discovered no bed bug activity in the room. We have since then not received any further comments therefore have deducted that these bites were not from our hotel. We appreciate your concern and can assure you we have done our due diligence to ensure these were in fact not bed bugs. Please let us know if you would like to discuss this further. Thank you.

Best regards,
Sabrina M.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 758 reviews
Reviewed 3 April 2023 via mobile

Stayed at this hotel for a night before surgery at a local hospital. The front desk folks were very efficient and professional. This is an older hotel but it’s well kept and extremely clean. Room was well appointed and had everything we needed for a quiet, peaceful nights sleep before heading off to the hospital.
Continental breakfast was included (I could partake because of the upcoming surgery) but my wife had juice, yogurt, bagel and other goodies. They also had an ample supply of hard boiled eggs should you want something hot for breakfast.
Overall for the money I was extremely impressed with this hotel and would use it again should the need ever arise.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Tanner2305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 5 April 2023

Dear Valued Guest,

We are so pleased to hear that you had an enjoyable stay and that your accommodation, service, and amenities were all to your liking. We do hope that you will choose our location in the future for your needs in the Markham area. We look forward to serving you again.

Best,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2023

Check in person was efficient and pleasant. Room clean and comfortable
Happy hour and dinner at their Mennagio Restaurant. Great service from Jenna the pub and restaurant manager. Half price appetizers during happy hour with the dinner special “Guinness Irish beef stew” ordered by the four of us with no regrets. A delicious meal with great service.

Date of stay: March 2023
Trip type: Travelled with friends
Thank FarAway792111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 25 March 2023

Dear Valued Guest,

Thank you for your review. We are so pleased to hear you had an enjoyable stay. We also know that Jenna and her team at Menaggio Ristorante do a fantastic job and really work with the rhetoric of "your home away from home" in mind. We are so happy the our product and service met your expectations and we look forward to your return.

Best,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2023

Our nieces in Canada advised us to book this Hotel because it is only 20 mins drive to their house. We only stayed in this Hotel for a week. We are very pleased with our stay. We had continental breakfast. Staff are very friendly and helpful. I would highly recommend this Hotel to my family, friends and to anyone wishing to visit Canada for their holiday. Thank you to all staff especially at the Recption Desk, Restaurant and Housekeeping🥰

Room tip: Reasonable price to stay for a short visit.
Date of stay: February 2023
    • Value
    • Location
    • Service
Thank nenehull
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina Meffe, Other at Monte Carlo Inn & Suites Downtown Markham, responded to this reviewResponded 20 March 2023

Dear Valued Guest,

Thank you for taking the time to review your stay at our hotel. We are pleased to hear you had an enjoyable stay over the week you spent with us. We hope you will choose Monte Carlo Inns when staying in Markham in the future. Thank you.

Best Regards,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2023

So happy to have chosen this hotel to stay with my family for reunion! Amenities are clean & staff @ the bar @ night (Lorena, Liza and Jenna) were very accommodating, friendly and hospitable. Overall me and my sisters had an awesome experience!

Date of stay: February 2023
Thank Sara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2022

My family stayed there for three nights. When we checked in and smelled the weird sense like mold in the room and the hallway of the 3rd floor. There was a housekeeping staff coming over and offering us an air refresher. Till the nighttime, I started to feel the moldy sense stronger. The front desk staff quickly responded and provided us with a different room; however, the moldy sense still existed. Finally, we found one room with one bed that has no moldy smell, but my son who is a teenager was forced to sleep and squeeze on a roller bed. We spent the whole night moving till 4 am, then settled. The next day I approached the front desk again, and they offered us another two room options. Unfortunately, they both smell the same: mold. It ends up we stayed with one bed and my son slept on a roller bed for 3 nights. The second issue is that they passed the used tissue box to us as we requested a new tissue box. After our trip back home, I got sick. The hotel has a serious hygienic issue. That’s the worst hotel staying experience we have ever had.

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
2  Thank Barbarac_nature384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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