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Dan G

EVICTED AFTER MIDNIGHT - Family of 4!! KIDS WERE SLEEPING and we were already in bed - DO NOT STAY HERE!

1.0 of 5 bubblesReviewed 10 Apr 2024
WHAT A JOKE!!!! EVICTED AFTER MIDNIGHT - Family of 4!! DO NOT STAY HERE! Go somewhere else where you will be treated with respect!!

We were attending the hotel for a Dance Competition that weekend! We were evicted after midnight with 2 sleeping kids in the room - around 915 on a Saturday night we had 2 other couples in our room to watch the hockey game - have a few drinks and a social visit - we may have gotten loud a couple of times but nothing too crazy... the security guard game and told us to keep it down and really there was no need for that complaint! We even said, maybe talk to the hockey kids that are running up and down the hallways knocking on doors - he apologized and that was it.. and the room below us, had dogs barking all day and night - so tell me how we were that loud? We WERENT!!!

Around 11, all of our guest left and as soon as we opened the door, a different security guard was standing there basically with his ear to the door and as everyone was leaving to go back to their room, he was asking where everyone was going and to get to their rooms - one of my friends even asked what his problem was as we weren't being loud. Then he wouldn't let us close the door and go to bed, he stopped the door with his foot which then made myself and my husband upset and we had 2 kids in bed already - we finally got the door shut and he was still yelling.. we shut the lights off and went to bed. (Even when we were going to bed, kids were still running the hall - and yet we got evicted)

Close to midnight, we had a knock at the door (in my pajamas) and there were 3 security officers and the supervisor said we had 30 min to pack up our things and evict the hotel or the police would be called. So I had to wake up 2 kids, pack up dance costumes, pack 4 suit cases up, a fridge full of food and basically I had to leave food as we didn't have anywhere to go, find a new hotel. THIS HOTEL threw out a family of 4 after midnight and didn't care at all. The security guards told their manager they came to our room 3 times with warnings and that is a LIE - it was one time and even then, he knew it wasn't us - we had a warning and that was at 930.. If we cant laugh in a hotel room at 930 - then there is a problem...

THIS HOTEL IS AWFUL - the staff is brutal and the tall white security guard that they have working there should be spoken too - he made us feel violated and he was being aggressive - my husband made a comment to him and I guess he didn't like it - I guess that why we got kicked out - but they lied and they all stuck together - So if you are reading this, I hope you guys cant sleep at night - you threw a family of 4 out on the streets with no where to go - and for NO REASON AT ALL - and the next day my daughter danced at 9:15am and could not preform her performance because she was over tired and exhausted - We even said that we had to leave the hotel at 8am and all 3 of you didn't care. This was the most important day for my daughters dance and you all ruined it!!! SHE WAS SLEEPING and WE WERE ALREADY IN BED - when you all came the last time, you got us out of bed!!

SHAME ON THE HOTEL MANAGER and THE SECURITY STAFF!! My friends that were in the room with us, even complained and said we weren't making the noise... We have been to thousands of hotels from hockey tournaments, dance competitions to special occasions and never once in my life, have I ever been evicted and spoken to like that ever or even being treated like that!!! Maybe they should have focussed on the kids and dogs making noise rather than 6 people in a room watching the hockey game and having social drinks... we all had to be up for 6am - so it wasn't like were throwing a huge party with kids sleeping in the room!

AWFUL HOTEL STAFF!!!!!! Doesn't matter what I said or tried to stick up for myself, the hotel stuck together and the Hilton Corporate staff, all took their word as well. I even asked for video footage and the notes to where it said they came to our room 3 times prior.. and I didn't receive any of it!

DO NOT STAY HERE!!!!!!!
Date of stay: April 2024
Room Tip: DONT LAUGH OR TALK IN YOUR ROOMS - and make sure you do not make eye contact with the security...
Trip type: Travelled with family
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Reviewed 29 November 2023

I highly recommend this hotel. The hotel is well run, the staff are friendly and food at the restaurant is well prepared! Also of note (regarding the restaurant), the buffet breakfast has so many options and certainly worth every penny. Try their pizza.. it’s to die for!
I will come back!!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank tolandry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023

good location and friendly staff and good size room. We stay in this hotel for the last +5 years whenever we visit Toronto and Markham area. We are sure there will be many more years to come. We won’t hesitate to recommend this hotel.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Tyuen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2023 via mobile

First time spending a night, for Hilton honors members no complimentary coffee in the lobby. water in the room is for free. Parking is for free. The hotel needs an upgrade. Room was offered with a kitchen which made the room cramped,a kitchen was not needed. Staff should ask guests if they want this feature at the time of booking.
Dinner was good, food was tasty.
Sunday brunch was really nice.
Best thing about this hotel are the staff, they were all very friendly.

Room tip: Review your receipt at checkout,I didn't know parking was extra as I thought it was included in the over night booking.
Date of stay: November 2023
Trip type: Travelled with family
Thank Bebe L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023 via mobile

I’ve been going to this hotel annually for a conference for about 19 years. I love this place. First the pros, the staff is attentive, food is delicious and location is great. I can honestly say the bed and pillows are the best, I always sleep so well when I’m staying at this hotel.

Cons, the shower sprays water all over the bathroom floor. It’s only blocked by half a sheet of glass and there is no door. Pressure is good but again it results in water getting everywhere.

Why is there a full length mirror on the door facing the toilet? No one (except for a handful of individuals) wants to watch themselves using the facilities.

We can’t wait to visit again next year.

Date of stay: November 2023
Trip type: Travelled on business
Thank chevettejill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2023

We stayed here for 4 nights. The staff are very nice and helpful. However, the outmoded decoration of the quest room made us very uncomfortable to stay. By the way, I wonder why we have to pay for the bottle water, as it should be complimentary to hotel guests. Honesty, I will not stay in this hotel again.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank lkamwing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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