good location and friendly staff and good size room. We stay in this hotel for the last +5 years whenever we visit Toronto and Markham area. We are sure there will be many more years to come. We won’t hesitate to recommend this hotel.
First time spending a night, for Hilton honors members no complimentary coffee in the lobby. water in the room is for free. Parking is for free. The hotel needs an upgrade. Room was offered with a kitchen which made the room cramped,a kitchen was not needed. Staff should ask guests if they want this feature at the time of booking.
Dinner was good, food was tasty.
Sunday brunch was really nice.
Best thing about this hotel are the staff, they were all very friendly.
I’ve been going to this hotel annually for a conference for about 19 years. I love this place. First the pros, the staff is attentive, food is delicious and location is great. I can honestly say the bed and pillows are the best, I always sleep so well when I’m staying at this hotel.
Cons, the shower sprays water all over the bathroom floor. It’s only blocked by half a sheet of glass and there is no door. Pressure is good but again it results in water getting everywhere.
Why is there a full length mirror on the door facing the toilet? No one (except for a handful of individuals) wants to watch themselves using the facilities.
We can’t wait to visit again next year.
We stayed here for 4 nights. The staff are very nice and helpful. However, the outmoded decoration of the quest room made us very uncomfortable to stay. By the way, I wonder why we have to pay for the bottle water, as it should be complimentary to hotel guests. Honesty, I will not stay in this hotel again.
Checked in at Hilton Markham on 10/22/23. Upon check-in, receptionist Mirza noted to myself and my girlfriend that we had access to the Executive Lounge due to her father being a Hilton Platinum Member. We were even handed a card, how exciting! I even have a picture of it.
When going to the lounge with my GFs parents, we were then berated by Food and Beverage Outlets Manager, Frebin. He just kept repeating that we per Hilton Member policy, we would be charged as extra guests. We were never advised this upon check-in. I am not disputing policy. Policy is policy, but the customer service was horrendous and to belittle customers like that in an open space is utterly disrespectful and egregious. He even said he would print out the many pages of the Terms & Agreement for the policy. What type of customer service is that? I’ve been a Manager myself for over a decade and would never treat a customer as he did.
Front Office Supervisor, Michael, also added little to help remedy the situation and just referenced the policy, even though his staff member Mirza noted that he understands the mistake he made. At check-in, Mirza advised that we had access and noting nothing else. No policy or charges were referenced for the fourth member, even though I was standing right there and counted as the fourth member.
Disappointing to see this from a Hilton hotel and I will certainly take my business elsewhere going forward.
