Due my employment as a First Responder, my multiple travel requirements in numerous hotel accommodations throughout Canada, the USA and Europe, I have never experienced such disgust, prolonged waiting time for merely an extra blanket (waiting over 1.5 hours for
blanket to be delivered to my room. On approaching the night manager, mere excuses, limited staffing, yet the
manager would prefer to delay this simple request, rathe
delegate the errand to another employee, instead of placing the guest as priority and delivering this request
himself. All he could do was make excuses. This blanket
Mm
finally arrived late at night, just as we were going to sleep
On our second day, we left the property at around 09:
and arrived back to the hotel room at about 10pm.
Entering, we noticed our room had not been serviced by housekeeping. I approached another hotel manager
shortly after arriving. I was greeted with no apologies but
mere persistent excuses that every mishap, was all due to Covid.
I was advised and questioned as to whether we booked housekeeping services upon
arrival or during booking?
Not only are there NO options to so-called reserve
housekeeping, but even during our check-in process directly with front desk staff, it was never brought to my attention nor did they stipulate the requirements of
having to reserve housekeeping services during our stay!!
Nothing was offered, but only apologies received, and
only excuses for this occurrence. After explaining to th
alleged manager that not only have I stayed in numerous hotels throughout Canada and the USA as an essential
service provider, I have never had to request
housekeeping services at ANY other hotel, only this pathetically and poorly operated and run property that
P the least
they could have either placed a notice on their website or
at the very least, mentioned it during checking in.
A frequent traveller with a brother managing a 5 star hotel in Switzerland, he believed that Covid or no Covid,
this establishment allegedly callin themselves a hotel, ivery misleading.
All I can say, besides the persistent noise and
banging/shouting from neighbouring rooms/guests almade for an extremely terrible experience and weekend stay. Definitely not worth the money or po
the
substandard hotel in general, especially when other classier and more professional and guest satisfaction and
working, with a common goal of primarily guest
Menjoyment and satisfaction is of their utmost imp
Finally, fortunately we check out tomorrow, and will never
seek accommodation ar this Comfort Inn. If we were to
Jhh delay our departure from the GTA area, we would mostdefinitely check out tomorrow and seek alternative
accommodaion m .’ Mmmm r
I would definitely only provide 1 Star ⭐️, if that, and that’s being very generous.
Their restaurant for breakfast is way OVERPRICED and definitely not worth the cost, for what you receive!!!
I hope future guests take heed and have been warned!! And de!
Davi L: stay from arriving on 5 November and fortunately checking out on 7 November.
