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BockBock

Love this hotel

5.0 of 5 bubblesReviewed 6 Feb 2021
Didnt know markham had nice hotels! nicely kept and friendly staff. The front desk guy chris was super nice and friendly. Didnt help that he was a super attractive hunk. Rooms were so clean and had a nice view of the carousel and downtown markham.

If this hotel was this good during a pandemic, i cant wait to visit again post-covid!
Date of stay: December 2020
Trip type: Travelled solo
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Reviews (160)
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31 - 36 of 160 reviews
Reviewed 5 February 2021

Exceptional service, new rooms, delicious food. I have stayed at this hotel multiple times, and every time the team exceeds my expectations. Even during a Pandemic this team has been super accommodating to make me feel comfortable and welcome even with limited services due to Covid. Precovid/post Covid this property has a great onsite restaurant, gym and meeting space which are very nice. This the cleanest hotel I have ever stayed at.

Thank you to Hiren, Chris (and front desk team), Bob and Chef for an outstanding stay every time.

Room tip: Ask for Garden room. It’s quieter than city view rooms.
Date of stay: February 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank LaurieL447
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2020

this hotel is absolutely terrible customer service wise. WHY WAS THE POLICE CALLED ON ME AND MY FRIENDS AFTER ONE COMPLAINT VIA PHONE IN A EMPTY HOTEL. the complaint was an ASSUMPTION because a black male was with two females. I asked to speak to a manager and the manager said to COME BACK MONDAY and hung up the phone on me. I asked to speak to him again and nothing was done at all. TERRIBLE SERVICE. RACIST STAFF. Christopher is the manger that chose to dismiss our situation. I will be leaving reviews everywhere to let everyone know what a TERRIBLE PLACE THIS IS !

Date of stay: October 2020
    • Value
    • Rooms
    • Service
4  Thank Brittany B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2020 via mobile

Ami at the front desk was lovely very helpful and very professionall
Travelling in these times are changeling but she made us feel safe and confortable
Nice rooms excellent lighting no complain at all

Date of stay: September 2020
Trip type: Travelled as a couple
Thank extralala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2020

Nice new modern . Detached underground parking . No breakfast restaurant opened or dinner . Friendly reception but very few staff .Would be a problem in winter or stormy days . Very clean room , but construction next door .

Date of stay: September 2020
    • Location
    • Rooms
    • Service
Thank Pierre C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2020 via mobile

Dead area full of construction. Hotel restaurant and most amenities closed, pool accessible by reservation only and you can only enjoy it for 1h. No room service to clean up, make your bed or change the used towels whatsoever. I had to call them 3 times to get toilet paper and towels, what the hell is that? I don’t need this stress when I’m on vacation. What’s the point to go to a hotel if you need to do everything yourself just like home? Pretty bad service and amenities overall. I think they are just hiding behind COVID19 to save money! Seems like it’s the golden justification for any business to cover up on their crappy service and cost cutting measure. Won’t stay here ever again. This is supposed to be a 4 star Marriot hotel, not the Day inn!

Date of stay: August 2020
Trip type: Travelled as a couple
Thank kik00123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Bird, Guest Services / Front Office at Toronto Marriott Markham, responded to this reviewResponded 25 August 2020

kik00123 - we are sorry that you didn't enjoy your recent stay with us. The present time is challenging and we are working to make sure that our guest and associate's safety is taken into careful consideration.

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