Dead area full of construction. Hotel restaurant and most amenities closed, pool accessible by reservation only and you can only enjoy it for 1h. No room service to clean up, make your bed or change the used towels whatsoever. I had to call them 3 times to get toilet paper and towels, what the hell is that? I don’t need this stress when I’m on vacation. What’s the point to go to a hotel if you need to do everything yourself just like home? Pretty bad service and amenities overall. I think they are just hiding behind COVID19 to save money! Seems like it’s the golden justification for any business to cover up on their crappy service and cost cutting measure. Won’t stay here ever again. This is supposed to be a 4 star Marriot hotel, not the Day inn!

We waited in line for 20 minutes to check into our room. There was one lady manning the concierge desk. Once we finally got our room, we see that the room was not cleaned. What happened to the COVID-19 protocol that was promised? When we returned to the front desk to ask about the room, the lady snapped at us that she had to attend to other patrons that refilled the lobby line, and told us 'we only have one housekeeping person working'. Kudos to the one lady for handling this many customers, but is this acceptable at all? If the hotel cannot accommodate as many patrons as it's allowing us to book, it should not be allowing this many bookings. Not to mention, I stood in the line for another 25 minutes to talk to the concierge again to get another room.

This is deceptive advertising at best, and blatant disregard for public safety in sole favour of financial gain at worst.