We waited in line for 20 minutes to check into our room. There was one lady manning the concierge desk. Once we finally got our room, we see that the room was not cleaned. What happened to the COVID-19 protocol that was promised? When we returned to the front desk to ask about the room, the lady snapped at us that she had to attend to other patrons that refilled the lobby line, and told us 'we only have one housekeeping person working'. Kudos to the one lady for handling this many customers, but is this acceptable at all? If the hotel cannot accommodate as many patrons as it's allowing us to book, it should not be allowing this many bookings. Not to mention, I stood in the line for another 25 minutes to talk to the concierge again to get another room.

This is deceptive advertising at best, and blatant disregard for public safety in sole favour of financial gain at worst.

We have stayed here a few times, most recently for two nights over the August long weekend. Were told on check in that they were quite busy, but there did not seem to be many people around. There is no breakfast at all and only a limited dinner 4 days a week. The dinner menu is not available anywhere other that a QR code at the front desk. All of the paper, pens and local info has been removed from the rooms so there is no information on what might be available for meals. We used Skip and Uber to get meals. There is no room service or housekeeping service. The paid parking lot is across the lane from the hotel and is shared by shoppers and a condo above the lot. It is actually quite dangerous as many of the condo owners race through the lot in their entitled brands of cars. All in all, there is very little appealing about this hotel at this time as it's pretty basic, so you might as well save some money and stay at a Courtyard or Holiday Inn Express and get the free parking and near by amenities.

There was a requirement for masks while in public areas. There was no Covid screening at check in.

If you are heading to the Flato theatre and are concerned about returning home in a storm, this is the perfect place to staycation. We chose to stay here when going to the zoo terra lumina.on a snowy night. Modern decor and very pleasant staff . We will be back!