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Andrew from Kingston
Kingston, Canada

very basic services during stage 3 of Covid

3.0 of 5 bubblesReviewed 3 Aug 2020
We have stayed here a few times, most recently for two nights over the August long weekend. Were told on check in that they were quite busy, but there did not seem to be many people around. There is no breakfast at all and only a limited dinner 4 days a week. The dinner menu is not available anywhere other that a QR code at the front desk. All of the paper, pens and local info has been removed from the rooms so there is no information on what might be available for meals. We used Skip and Uber to get meals. There is no room service or housekeeping service. The paid parking lot is across the lane from the hotel and is shared by shoppers and a condo above the lot. It is actually quite dangerous as many of the condo owners race through the lot in their entitled brands of cars. All in all, there is very little appealing about this hotel at this time as it's pretty basic, so you might as well save some money and stay at a Courtyard or Holiday Inn Express and get the free parking and near by amenities.

There was a requirement for masks while in public areas. There was no Covid screening at check in.
Date of stay: August 2020
Room Tip: There are no good views as the hotel is located next the 407 and lots of development. Any room...
4.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Bird, Guest Services / Front Office at Toronto Marriott Markham, responded to this review
Responded 4 Aug 2020
simeon - thank you for taking time to provide feedback on our hotel. COVID - 19 has presented unique challenges for the lodging industry. Marriott International has created our Commitment to Clean program and we have worked to reduce any touch points for our guests. Removal of menus, pens, papers and other collateral has been done to ensure the safety of our guests. We hope to welcome you back again soon, when we can offer the services we are proud to be known for.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 March 2020

If you are heading to the Flato theatre and are concerned about returning home in a storm, this is the perfect place to staycation. We chose to stay here when going to the zoo terra lumina.on a snowy night. Modern decor and very pleasant staff . We will be back!

Date of stay: February 2020
3  Thank ParajoLoco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2020 via mobile

The Marriott Markham is really clean and modern. The staff are very friendly. We used the swim pool which has swim stream jets in it. The breakfast in the M Club was great with lots of variety. The room was spacious. Not much of a view but I’d stay here again for sure.

Date of stay: February 2020
Trip type: Travelled with family
Thank KRWeng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2020

I had a colleague who had stayed there and called it one of the best Marriott hotels he's ever stated at, so when business had me going up to Toronto, gave it a shot. Have to say he was right on. Private parking in a garage that is next to the hotel, a huge, modern and spacious lobby.

Rooms are very modern and spacious, clean and comfortable. Plenty of outlets including USB to plug into. Could not hear anyone else (had two colleagues who said the same).

Gym is very large and modern, also has indoor pool and changing rooms.

Has a bar / restaurant that is above a typical hotel menu, friendly staff.
Ruth's Chris Steakhouse is also attached to the hotel for another dining option, movie theatre across the street and a number of other restaurants. Close to the 407 so convenient for getting around.

Would recommend and stay there again. Also very reasonably priced.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Scott G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2020

Our recent stay at the Toronto Marriott Markham was easily one of the best hotel stays we've had, and we've done quite a bit of travelling.  We spent 4 nights at the property attending a funeral for a close relative.  When I notified the staff of our reason for coming, they really exhibited a level of customer service that was refreshing.  We received a condolence card signed by the team, they provided a few cards towards shared appetizers in their Draco restaurant, and they even sent up a nice fruit plate to the room.  They also lowered the nightly parking cost for us.  Since I always forget staff names, I have to shout out Ami who was working at the front desk.  She was the nicest most pleasant person we've encountered during our travels.  Most importantly, when she greeted our family when we returned to the property, it actually seemed genuine.  I hope this property knows what they have with her and doesn't allow her to escape :)

The property itself was wonderful.  Still fairly new and in an area that still under development.  There is an adjacent parking garage.  Parking is normally $20 CAD per night.  You just need to keep the card the machine provides you on your first entrance as you'll need to feed that same card into the machine as you come and go.  Remember to capture a shot of your license plate when you arrive to provide to the hotel staff.  Parking is pretty smooth.  Parking for the hotel is on level 3, 4 or 5. Unfortunately, the parking garage isn't connected directly to the hotel, so you'll have to grab the elevator down to the G level and walk across to the property while trying no to freeze to death.  

The room was well lit and spacious.  For the frequent travelers out there, there are plenty of outlets all over the place and water pressure is solid.  We stayed on the M Club (4th) floor.  The M Club lounge came in very handy on a few morning for breakfast.  They had a decent spread of meats, fruits, toast, juices, coffee and tea.  We also stopped in a few times  to grab some bottles of water for the room.  My wife visited the gym which she said was incredibly spacious.  We did not use the pool during our stay.  When you have a hotel stay this good, you just HOPE that once the local area is fully developed and the influx begins, they're able to maintain the level of service they displayed.  When in Toronto again, I would stay here in a heartbeat.  Marriott has a gem with this one.  Phenomenal stay, property and people.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank Ryan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2019 via mobile

This is now one of my favourite hotels. When I did the online check in the staff asked if it was a special occasion and I indicated we are spending my fiancee's birthday in toronto. When we checked in, there was a small cake there with birthday wishes. It was a great surprise and much appreciated. The staff at the hotel are very friendly and helpful. The restaurant had friendly staff and good food and drinks too. The room was amazing. I was in a 1 king bedroom suite upgraded because of my titanium status. It was like a condo. So clean and comfortable and the bed was super comfortable. Had a great sleep. The pool looked very neat but we did not use it. We went to the M lounge for breakfast. It was typical continental fare but was very good and fresh. We will definitely be staying here again!!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank mjhoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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