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Ryan G
Orlando, Florida

A Gem

5.0 of 5 bubblesReviewed 25 Jan 2020
Our recent stay at the Toronto Marriott Markham was easily one of the best hotel stays we've had, and we've done quite a bit of travelling.  We spent 4 nights at the property attending a funeral for a close relative.  When I notified the staff of our reason for coming, they really exhibited a level of customer service that was refreshing.  We received a condolence card signed by the team, they provided a few cards towards shared appetizers in their Draco restaurant, and they even sent up a nice fruit plate to the room.  They also lowered the nightly parking cost for us.  Since I always forget staff names, I have to shout out Ami who was working at the front desk.  She was the nicest most pleasant person we've encountered during our travels.  Most importantly, when she greeted our family when we returned to the property, it actually seemed genuine.  I hope this property knows what they have with her and doesn't allow her to escape :)

The property itself was wonderful.  Still fairly new and in an area that still under development.  There is an adjacent parking garage.  Parking is normally $20 CAD per night.  You just need to keep the card the machine provides you on your first entrance as you'll need to feed that same card into the machine as you come and go.  Remember to capture a shot of your license plate when you arrive to provide to the hotel staff.  Parking is pretty smooth.  Parking for the hotel is on level 3, 4 or 5. Unfortunately, the parking garage isn't connected directly to the hotel, so you'll have to grab the elevator down to the G level and walk across to the property while trying no to freeze to death.  

The room was well lit and spacious.  For the frequent travelers out there, there are plenty of outlets all over the place and water pressure is solid.  We stayed on the M Club (4th) floor.  The M Club lounge came in very handy on a few morning for breakfast.  They had a decent spread of meats, fruits, toast, juices, coffee and tea.  We also stopped in a few times  to grab some bottles of water for the room.  My wife visited the gym which she said was incredibly spacious.  We did not use the pool during our stay.  When you have a hotel stay this good, you just HOPE that once the local area is fully developed and the influx begins, they're able to maintain the level of service they displayed.  When in Toronto again, I would stay here in a heartbeat.  Marriott has a gem with this one.  Phenomenal stay, property and people.
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 9 December 2019 via mobile

This is now one of my favourite hotels. When I did the online check in the staff asked if it was a special occasion and I indicated we are spending my fiancee's birthday in toronto. When we checked in, there was a small cake there with birthday wishes. It was a great surprise and much appreciated. The staff at the hotel are very friendly and helpful. The restaurant had friendly staff and good food and drinks too. The room was amazing. I was in a 1 king bedroom suite upgraded because of my titanium status. It was like a condo. So clean and comfortable and the bed was super comfortable. Had a great sleep. The pool looked very neat but we did not use it. We went to the M lounge for breakfast. It was typical continental fare but was very good and fresh. We will definitely be staying here again!!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank mjhoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2019

Booked this unfamiliar Marriott due to location re an event weekend. What a surprise! Fairly new contemporary boutique style Marriott. The staff could not be nicer & more helpful. The upgraded Marriott accommodations were wonderful. The concierge lounge breakfasts & treats were above standard. The perks were much appreciated- free parking,coupons for appetizers in the lobby restaurant ,spacious suite, bathroom amenities. large walk-in shower & a happy charming staff. Check out the interesting pool & exercise area. Close to the 407 & a community under re your purpose in Toronto. Would definitely stay again & recommend.

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
3  Thank L681SYbrendac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2019 via mobile

We stayed for one night over Thanksgiving weekend. The staff were super friendly and the room was huge. Our Marriott status was immediately recognized and rewarded. The sliding bathroom door was quite heavy. The concierge lounge was really nice with a tasty breakfast and really nice attendant. We have an ailing parent in the near by Amica retirement home, so this will be our go to hotel for future visits.

The parking garage is not attached to the hotel. It is quite cleverly decorated with musical icons. We had a rate which included parking. Look for that as $20 per day is pricey for parking in Markham.

The hotel is about two minutes off the 407.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank simeon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamer368888, Manager at Toronto Marriott Markham, responded to this reviewResponded 22 October 2019

simeon - Thank you for sharing your feedback with the TripAdvisor community! We agree - our team is super friendly and the M Club lounge offers delightful service and delicious food. We hope to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2019 via mobile

Beware of odd numbered rooms at this hotel because they overlook a massive building site which is noisy 24 hours a day. I crawled into bed at midnight and discovered there was a huge compressor running all through the early hours till 7 am, when the excavators start (see picture). Even ear plugs didn’t do the trick. Really, this is absolutely unforgivable.

Date of stay: October 2019
Trip type: Travelled on business
Thank Faience44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Venture34684330215, Front Office Manager at Toronto Marriott Markham, responded to this reviewResponded 20 October 2019

Dear, Faience44
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry that you did not have a restful night due to the neighbouring building. Rest assured that your feedback will be shared with our team for service improvements. We do hope to see you again soon.

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Reviewed 14 October 2019 via mobile

This hotel is new and extremely well designed. Modern and streamlined rooms, some with windows overlooking a charming courtyard garden. Staff is extremely professional, efficient and friendly. We will be back!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank ClaireDAurore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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