This is now one of my favourite hotels. When I did the online check in the staff asked if it was a special occasion and I indicated we are spending my fiancee's birthday in toronto. When we checked in, there was a small cake there with birthday wishes. It was a great surprise and much appreciated. The staff at the hotel are very friendly and helpful. The restaurant had friendly staff and good food and drinks too. The room was amazing. I was in a 1 king bedroom suite upgraded because of my titanium status. It was like a condo. So clean and comfortable and the bed was super comfortable. Had a great sleep. The pool looked very neat but we did not use it. We went to the M lounge for breakfast. It was typical continental fare but was very good and fresh. We will definitely be staying here again!!