I booked a King Suite to celebrate my partners birthday and i corresponded with Connie at the front desk prior to my stay about some hotel information. When i arrived i was pleasantly surprised as she informed me that she had upgraded us to the Presidential Suite! It was gorgeous and huge!! Perfect for the evening. Cutlery and all utensils I requested were there, along with two small bottles of Spumante Bambino, a very nice gesture. Connie also sent up a birthday desert with a note, which was so sweet. We then ordered in, off of their Room Service menu. The food was delivered in a timely matter and was hot. We had the pulled pork flatbread, lobster grilled cheese and poutine. The food was very good and flavorful. The shower, soaker tub, were great. The mattress was incredibly comfortable along with the linens. Unfortunately, my partner did get ill in the morning from something he ate, but I was ok. The service again was fantastic. Connie sent up some tea to settle his stomach and the chef called to speak to me. They did take off the room service charge from our final bill which was very professional and I appreciated it.
To sum it up, I loooooved the suite, the service from Connie at front desk was exceptional!!! Thank you! All the staff from the cleaning ladies I encountered on the 3rd floor, to the bell hop were great. I will definitely recommend this property to anyone looking for 5 star service and I will stay again when in the area.
