Very easy to schedule. I arrived with my son at the desk, called the number and in 30mns we had the tour guide there and a family of four from Australia. We did some ten minutes of training and we were all set to go, despite never have used a Segway before. Very easy to move around. We had a 1,5 hr tour around Dovenport, going to the summit of North Head with great 360degrees views. The skyline view of Auckland is beautiful. I highly recommend!