I have never been a fan of McDonald's and rarely go, however we took our grandchildren to McDonald's rotorua and was very pleasantly surprised. I could easily change my bacon and egg mcmuffin to vegetarian which had fresh tomato and lettuce. It was very nice and amazingly quick service .

I can’t understand with so many terrible reviews how this place keeps its franchise licence. The place is filthy. Usually slow getting food, however today food was quick as it was quiet. One girl sweeping with no enthusiasm the whole time we were there. Didn’t make a dent in the state of the floor. Bathrooms - paper everywhere. Paper and soap liquid all over sink. Fizzy drink all over drink station. Still that way when we left. Cleaning rag left sitting on rubbish bins. Floors behind McCafe counter visible and also filthy. Plenty of staff but despite being quiet, just the one slow grumpy girl doing her completely ineffective sweeping with a tiny broom into a wee sweeping bin with each tiny swipe. No one else making any effort to clean tables or just clean the place up. Most disgraceful state of a Maccers I’ve ever seen. Wish I’d taken photos to post but this time I finally told them how filthy it was and that they needed to go and sort our all the mess.

Everytime we visit they get our order wrong. Half filled chips and icecream sundaes, combos without fries, happy meal without toy. Big mac that tasted like cleaning products with long black hairs stuck to the cheese. Cleanliness poor. Avoid.

I go here when I feel like a kiwi burger, reminds me of the old egg burgers with egg and beetroot (red beet) that were a big favourite. If you are a senior you can get a free small coffee by showing your gold card.

95 percent of the time its cold the food is messy however the staff is normally good with there customer service