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“The good the bad and the ugly”
Review of Yukon Dive

Yukon Dive
Ranked #2 of 15 things to do in Tutukaka
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Yukon Dive is proudly 100% Kiwi owned and operated by husband and wife team Noel and Jo. We are experienced qualified dive Instructors who are extremely passionate about our environment and it's future and we pride ourselves in offering a professional, friendly and personal service. Our mission is to share our passion for the underwater world of the Poor Knights, with a focus on friendship, a spirit of adventure and a commitment to safety, the environment and our community. Enjoy the ultimate Poor Knights experience with a small group. Teeming with life, the unique marine environment of of the Poor Knights Marine Reserve provides exceptional scenery above and below the water. Whether you are an experienced diver or just beginning, snorkeling or sightseeing, we will both do our best to make sure that your experience at the Poor Knights is one to remember and tell all your friends about!
Reviewed 9 March 2016

The trip did not start out well with some sloppy customer service causing us issues, but they did in fairness rectify it partly for us,so I will not go into detail.
We did eventually get on for our three day livaboard.
The good was the diving was excellent and the boat skipper ensured we dived the best sites we could.
The two dive guides also helped and in fairness left us alone as we asked to manage our own diving as experienced divers.
The ugly, well sorry but we were underwhelmed by the so called Livaboard and poor accommodation which comprises of up to eight people sleeping in the main cabin on the floor for the two nights and four so called double berths below.
We can only describe our sleeping berth as a luggage store with no window, cramped space and no room even to put your feet out straight.
With pipes from the kitchen running behind your head and lots of flies.
The flies being there as there are two buckets of food waste ( kept for their chickens ) left with no lid just where you access down into you cell!
I only managed one night below before having to sleep in the upper deck with other divers.
The other two berths appeared better and had hatches for air, so guess we pulled out the short straw.
The bad..
I am surprised that no others mention the sleeping arrangements as although we knew we were semi roughing it on the boat it was a worse than expected experience.
To cap it we were told after the first night that we were short of water and we had to limit our consumption and only take showers where nessasary and just quickly rinse off after a dive!
After one day....something was badly wrong.
The so called safety man at the back of the boat often went missing and often we had to struggle out of the water ourselves whilst he went awol.
He wasnt watching out for missing divers as lookout a lot of the time.
So, not a good experience from our part but many do enjoy the trip which is good.
But, next trip we would not dive with them

3  Thank macfod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo T, Owner at Yukon Dive, responded to this reviewResponded 3 April 2016

Thank you for your positive feedback regarding the diving, our Skipper and our guides adhering to your request.
I am sorry to hear the accommodation did not meet your expectations. As described in our emails, in telephone calls, text messages and on our website, we offer berth accommodation, not cabins. Berths: A berth is described as a bed or sleeping area on a smaller boat. Our berths are not out of the ordinary for smaller vessels.
The dimensions of your lower berth was 2 meters x 1.7 meters which is larger than a standard queen size bed.
The lower berths are located below the water line and are therefore unsuitable to have hatches installed.
On your trip there were 3 singles accommodated in the saloon, you chose to join them on the second night. These sleeping arrangements were described in our emails and text messages prior. I am sorry if this was not clear to you. As discussed, the cost of the trip reflects the accommodation available.
The boat had adequate water during your trip for the capacity of people onboard. All divers were reminded that the boat does not have an unlimited supply of water.
Our staff are there to ensure a safe diving environment. You had requested to be independent with your diving needs, if we had known you changed your mind we would have happily provided further assistance.
Food waste containers are lcoated in the galley as we are legally and morally unable to discard waste in a reserve or whilst at sea. We have however, taken onboard your feedback and introduced sealed food hygiene grade containers.
We hope this addresses your concerns and we are happy to discuss further if required.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (133)
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"poor knights"
in 76 reviews
"these guys"
in 14 reviews
"small group"
in 9 reviews
in 7 reviews
"new zealand"
in 13 reviews
"open water"
in 7 reviews
"marine life"
in 7 reviews
"liveaboard trip"
in 3 reviews
"great diving"
in 7 reviews
"professional operation"
in 4 reviews
"abundant sea life"
in 2 reviews
"hot drinks"
in 6 reviews
"boat skipper"
in 2 reviews
"the upper deck"
in 2 reviews
"tie dye"
in 2 reviews
"live aboard experience"
in 2 reviews
"sleeping arrangements"
in 2 reviews

62 - 66 of 133 reviews

Reviewed 3 March 2016

I finished my tour of New Zealand with three days scuba at poor Knights. What a highlight. Yukon Dive are a two boat, Poor Knights specialist dive company - and you simply could not beat them on any level. Good kit to hire, friendly, helpful and spectacularly knowledgeable. The skipper of the smaller boat is a naturalist a published book on the ecology of the Poor Knights islands! So, if Poor Kinghts is on your bucket list - and Jacques Cousteau did rate the Blue Mau Mau Arch as on of his Top 10 dive sites worldwide - then make sure you go there with Yukon. Oh - and do ask Noel, the boss, about the history of the name "Yukon".

Thank Ashley_Mooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2016

My partner and I are keen divers, although we did not have the best of weather on our visit to the Poor Knights we were not disappointed. The islands are magical, the soft corals are fabulous. What also made this trip fantastic were the enthusiastic and friendly guides and captain whose enthusiasm was utterly infectious. We can't wait to come back and scuba dive with Yukon Dive again!

Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2016 via mobile

After spending 3days at the Poor Knights I could not recommend a better charter! The captain and crew make you feel very at home providing some brilliant dive spots and even better food (you won't go hungry!!).

Thanks again Noel & Jo

Thank ewingmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 February 2016

My husband and I went out to the Poor Knights on Yukon Dive's boat Arrow with a dive guide from Global Dive (Westhaven). Both Glenn, the skipper, and Rachel from Yukon Dive were absolutely great. Very knowledgeable, friendly and professional and we couldn't have asked for a better crew or a better day. Glenn even helped with the putting on and taking off of flippers. Outstanding service. We will certainly be back.

Thank SFZinggPeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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