Extremely disappointing
When we first arrived we were greeted with washing (sheets and towels) being dried beside the pool area. Certainly not the first impression you should be aiming at providing guests, especially when there are other spaces within the villa compound that could just as easily be used for this purpose, out of view of guests.
We were then advised by staff that we were provided with a courtesy roll of toilet paper, and one bottle of filtered water. Upon further inspection we found zero amenities in the showers, and the soap provided at the bathroom sinks was so watered down that it was ineffective. I have never stayed at a property in this price range, and even far below this, that doesn’t supply basic amenities as standard.
We then decided to swim. The pool has moss growing on the inside walls. Plus, eight of us checked in however only five pool towels were supplied.
There are a substantial amount of weeds growing throughout the pot plants and gardens, and rubbish throughout the garden beds. We were told that there is a full time gardener; however in the three days we were there we saw him once, when he ‘gardened’ for around 10 minutes, and then spent the rest of his time sitting in front of the villa.
We are also told that it is the gardeners / securities job to place covers on the sun loungers when it rains or at night. This wasn’t done, which made the sun loungers unable to be used due to water ingress in the mattresses when it rained at night.
There are many, many mosquitos throughout the property. The villa supplying and lighting mosquito coils on dusk to combat this would do wonders.
The property is advertised as having king beds (180 x 200). As all of the beds are doubles (140 x 200), this is blatant false
advertising.
The kitchen equipment is old and damaged, the saucepan handles are so loose that they are dangerous to use, and the inside of the kitchen drawers are filthy.
There are no bathmats in the bathrooms, and the towels are stained. The bathroom mirrors are so high that the average adult cannot see themselves, and the towel rack in at least one bathroom is broken. On top of this, the shower heads barely work due to calcium build up.
The air conditioner in the top bedroom was broken, and no effort was made to repair it over our 3 night stay. A new pedestal fan was provided, which was appreciated, however the staff were very aware that the air conditioner was inefficient. This should have been resolved prior to us arriving.
None of the bedroom doors lock, which is concerning, especially as there are times when neither housekeeping nor security staff are on site. In addition, the curtains in at least two bedrooms need to be repaired / re-hung, and the mosquito nets in at least one bedroom are terribly torn, making them useless in keeping out mosquitos. One of the bedroom mirrors has writing all over it, and one of the bedroom walls is incredibly mouldy.
All in all, the property is being let down by a multitude of small issues that would be very quick and easy to fix, which by far outweigh the positives (size, location, views, staff)
These issues were all raised with the villa manager, who assured us that she would pass it onto the owners who would personally respond. As this has not been done, I’m publishing this review as a heads up to future guests.