My husband & I have visited here before when we have travelled to Burscough on business and up to yesterday always had a pleasant meal. How different it was yesterday. I had fish & chips. A large fish which was to say the least quite unsatisfactory. The batter on the inside was "raw" I scraped most of it off and when the waitress came to ask if everything was ok I showed her the raw batter on the inside of a very 'crispy' outside...all she could say was she was very sorry. The fish was rather 'watery' No offer of a replacement and as we had to pay before the food arrived no refund was offered either so for them it was a WIN WIN WIN wasn't it !!! For pudding I had the cheesecake which was only just ok but for a charge of £7 should have been much better. My husband had the 3 "scoops" of ice cream priced £6 , the "scoops" were melon ball size and all 3 "scoops" would have sat on a dessert spoon quite easily!!! AN ABSOLUTE RIP OFF!!! But again we had paid before the puddings arrived so no come back for us. Hospitality will never ever be able to regain their losses due to this horrendous pandemic.. but to behave like this is a road to people avoiding their business and incurring further losses...Hospitality is a two way street Wafarer, treat your customers right and they will return, if you don't you will get negative feedback and very negative word of mouth which is the king pin of gaining/losing customers!!! WE WILL NEVER RETURN!
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