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2 - 7 of 324 reviews
Reviewed 4 September 2017 via mobile

Nice looking hotel but very weird location. Looks like there is some kind of industrial estate up the road with weird construction in the lake which is an eyesore. Couldn't get a drink at the bar if we tried. Have to pay to use the spa even as a guest. Food was average. Mostly Thai but Italian menu. Had both. Total disappointment but ate anyway as starving as hell waiting 40 mins for first course despite empty restaurant. Under cooked pasta. I mean cmon. I have never left a review before but felt this warranted it. Staff the place properly and attend to your guests and it would be more than ok.

Stayed: September 2017, travelled with friends
Thank Cee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

We stayed for one night after arriving at Marco Polo airport. There is free parking. Our room was large, modern and generally of a good standard. Oddly there was no blind or frosted window in the bathroom, although the view is just to the garden it was a little odd. There was also no lift to the room which could be an issue with heavy luggage or for those with limited mobility.

Unfortunately the hotel is entirely let down by poorly trained staff. The level of service was unacceptable for any hotel, let alone a four star establishment. We had three encounters with staff and every single one was disappointing. First, the night receptionist told us the incorrect times for breakfast. This meant when we went down for breakfast the next morning breakfast was already over. Our second interaction was with the staff member running breakfast, he spoke only very limited English and just kept telling us it was our mistake. Eventually we persuaded them to give us some yoghurt and basic breakfast including coffee. Our final interaction was at check out, the lady did not ask us how we were or how was our stay. All in all not what we expected from a four star hotel with such good reviews.

Stayed: July 2017, travelled as a couple
1  Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2017

wc shoulder is not clean........

morning at 7 am,we were awakened noise lawnmower......

employee of the hotel cutting the grass............

i and may wife we could not sleep because it was cutting a few

meters from our room..............

Room Tip: rooms is ok nut not clean
  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Aliensis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017 via mobile

Nice place for relaxing and enjoying spa treatments. Nice Thai food and mostly friendly staff. Comfy rooms and clean. Had room overlooking lake which was nice when no one around. Restaurant staff could have been friendlier and a smile would have been nice.

Stayed: June 2017, travelled as a couple
1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

spent a great two nights here while on business in Treviso...the rooms are well proportioned and immaculately clean. Such a good nights sleep thanks to the black out curtains and the remote location that results in zero noise (hotel was quiet customer wise). Quality fixtures and fittings have been used throughout the hotel. The staff were friendly and helpful. Sadly we didnt have time to investigate the spa facilities though i understand they come well recomended....maybe next time.

Stayed: September 2016, travelled on business
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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