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“Feedback on visit to water park on 1/5/2018”
Review of Imagica Theme Park

Imagica Theme Park
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Imagica Theme Park Ticket
Ranked #1 of 7 things to do in Khopoli
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Imagica Theme Park is India's first and only International standard Theme Park, offering fun, action, entertainment, dining and shopping at a single location. Imagica Theme park is no ordinary theme park. There's nothing of this scale, or anything close to it in India and the Subcontinent. Where others have rides, Imagica theme park is driven by a whole world of fantastical themes to bring Indian families' experiences that they have never had before. No expense has been spared to bring in world class international designers, the best architectural elements and the most exciting novel attractions to rival any park in the world.
Useful Information: Lockers / storage, Food available for purchase, Bathroom facilities, Activities for older children, Activities for young children
Reviewed 3 May 2018 via mobile

Hello Team,

Overall my experience as 2.5/5 but  below are my feedbacks:-

- Even after having a online ticket, customers need to present it at entrance to get new ticket slips and stand in long queues in hot sun for 45 mins?

- Customers having online meal pack, still were asked to get another coupon against these tickets to enter aqua lunch buffet area, what the heck!

- On public holidays  there was too much crowd, which led myself standing at least 45 min for all the rides. Imagica can limit the number of people entering on holidays, so everyone can enjoy all the rides and not stand in queue and pass time.

Please ponder on these points, which would improve revisit chances for most of the guests as people want to enjoy the rides and not see mockery for their money spent on costly individual tickets.

Are you promoting express tickets for all the helpless people!!!

4  Thank Piyush T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 May 2018

*** I visited on Tuesday, 1st May 2018 with my family. I have 2 daughters. It was birthday of my youngest daughter Florence (completed 5yr). ***

Suggestion for improvement.
Issue - 1) Staffs at park appeared to be dull and demotivated. Reason of frustration not known to me but looking to their facial expression and interaction with guest will spoil the mood of your enjoyment.
Remedy - 1) They should be trained well. Greeting/Welcoming guests in Namaste gesture and by being cordial, caring, and courteous can change the environment.

Issue - 2) QR code or/and Booking reference id can be used to provide entry. Providing hard ticket with bar code is a cheap and old idea. For this ticket some may wait in Queue for at the least 30 to 60 min in direct Sunlight with friends, relatives, kids.
Remedy - 2) People can upload their id proof and the latest photo at the time of online booking. Confirmation email will contain Booking Ref Id or/and QR code for individual guest. They may enter park showing this only.

Issue - 3) Some may wait in Queue for their favorite ride for 15 to 60 or more minute at several places that you may start cursing IMAGICA.
Remedy - 3) This can be flawlessly automated. At the time of online booking people can set their ride/event priority. Guests will receive tentative reporting time for each chosen event by confirmation message/mail at the least 2 hr prior to entry. This can make them enjoy more, various events, short break, breakfast/meal/snack in an organised way.

Issue - 4) Food courts have dirty floors, bad order counters. Places near wash basin may smell so bad that some may vomit. Its horrible to eat in Summer.
Remedy - 4) All the food courts must be air conditioned. People should order outside of food court and then enter the court.

Suggestion - 5) There must be mandatory health insurance of Rs. 20L of each guest opting for risky sports. It should be equipped with very good medical facility like on the spot doctor/brother/sister, X-RAY, helicopter ambulance to transfer injured to nearest good hospital in Mumbai or Pune.

Suggestion - 6) Parking space is hell for drivers waiting near Car in parking space. It must have some sheltered space with fans and cold water and TV.

3  Thank PandayManishS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

It was a Tuesday when I decided to visit Imagica with my family/friends. The queues were unnecessary, the staff rather slow and non-empathetic. Finally after surviving the queue for over 45 mins, we began our trip in completely clueless.

It took a while for us to figure that the kiosks there give out maps to the park and rides (which should be a default handout with the tickets).

Nitro is epic, so is GoldRush, Dare Drop. Rajasauraus, Deep Space, Wrath of Gods and Salimgarh are really overhyped. I for India seems unnecessary, 360 dome is interesting and the kids rides are super fun for kids.

Another mistake we made as a group was to book the meals in a super value saver pack with Imagica. Only to realise that waiting to get to a table for buffet would take close to 2 hours. While the food spread was decent, but the wait took away 2 amazing hours from our visit. The time we lost at lunch was so huge that we couldn't finish the rides we wanted to.

Massive Massive Planning Fail

Will I visit Imagica again? Yes, but only if the trip is for Kids Entertainment and I will reach before time (to avoid those long queues) and never book meals through Imagica.

1  Thank Subhav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

Unnecessary Long queues created to sell Express tickets which cost more than actual tickets.
Only 3 exciting rides rest are all attraction for kids.
Not as per expectations
Water park is much more fun

1  Thank AnandB606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 May 2018 via mobile

The theme park is absolutely amazing. Loved most of the attractions.
Would rate Nitro, Scream Machine, Alibaba, Dare Drop, Deep Space and Salimgadh under 'Must Visit'.
Would not recommend 360 degree theatre and Motion Box.

To visit the park, either use your own car or book a car from Imagica.
DO NOT BOOK BUS THROUGH IMAGICA AT ALL. It says AC bus, but in reality it's a pathetic bus, with no seat numbers written on seats. And while returning back, people fight for seats and it's totally chaotic.

Advice to Imagica, please either stop the bus service, or give its contract to some other service provider. And at least keep a check on what service is actually being provided. It was a pathetic experience.

Thank AliAsgarHt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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