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Caleb
Palmerston North, New Zealand

Disappointed in management

Review of Mangapapa Hotel
4.0 of 5 bubblesReviewed 10 Jun 2024via mobile
The old Mangapapa hotel was a great place to stay really nice room and food. We were a little disappointed we had ordered the welcoming package which hadn’t been done for us or tho the young girls quickly sorted that out. The other downer was we ordered the twighlight package that includes massage, tea and sweets with champagne and an spa bath
With 2 course dinner and finish off with a hot chocolate by the fire which we never got. The massage was really nice but that’s when it stopped no champagne ready no spa ready to Jump into and the staff had no idea we had booked and pre paid for this twighlight evening package witch really put a down on the experience and the rest of the night
Dinner was really good we change from the two course to the 3 and was happy with the service. After dinner we went to the bar for some cocktails but were very disappointed in the bar staff not being able to make a simple cocktail. Other than that the setting of the buildings and rooms were nice but we would not stay there again.
Date of stay: June 2024
Room Tip: Double check the hotel has all arrangements set up properly so you don’t get disappointed
Trip type: Travelled as a couple
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    2 - 7 of 394 reviews
    Reviewed 29 April 2024

    The building is well maintained and kept very clean. The staff are Amazing! Friendly, helpful and professional. We had the 5-course dinner there two nights and the food was exceptional. Great breakfast included in room rate. Spa was good. Spa treatment was good but, a little overpriced. I would definitely recommend this hotel to my friends.

    Room tip: Spa is good if there is only you and your partner but, gets crowded quickly if others arrive.
    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
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      • Sleep Quality
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      • Service
    Thank Hallahanp64
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 10 May 2024

    Kia Ora Paul,

    Thank you for your time to leave an amazing review. We are glad to hear you have enjoyed your stay at the Mangapapa Hotel and the team took a good care of you. We trust you had a good time with us in the Bay and hope to see you again soon.

    Regards,
    Swetha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 February 2024

    Beautiful boutique hotel in a lovely setting outside of Havelock North and Napier. Breakfasts are great with eggs Benedict and more. They have a spa and pool. They also serve dinner but were full while we were here. Would recommend while in Napier area.

    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Austin230
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 January 2024

    Fantastic building with fantastic food and service. We had the fixed menu with wine tasting, One of us a vegetarian and both of us were catered for with great food. My wife has also been there for afternoon tea and said that was very good.

    Date of stay: April 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank kevin b
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 December 2023

    We had a gorgeous time away with our besties, place is stunning, amazing chef, our suite was amazing. Also enjoyed the Mangapapa wine collection!! The two nights were a little like staying with a caring family, the staff made us feel so welcome!

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Johanna P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 30 October 2023

    We loved our stay! Everything was perfect, from the food, service, rooms, to the spa room. We were welcomed to enjoy the spa room, up until the last few minutes of our stay. We felt totally relaxed & taken care of. The dinner & breakfast was top quality.
    The gardens are well maintained & provide a lovely view from the restaurant, or when sitting on the top deck.
    Thank you 🙏

    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Diana M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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