We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jet41683920079

Hawke’s Bay Retreat

Review of Mangapapa Hotel
5.0 of 5 bubblesReviewed 10 Jan 2022via mobile
Excellent location. Very private and tranquil. Grounds lovely. Staff very friendly and accommodating. Central to all tourist locations of interest. Would highly recommend

Food at all times of highest quality and always a surprise. We enjoyed the 3 course and 5 course meals as well as breakfast and high tea. Being a vegetarian they catered for me every meal and was not disappointed even once Room had ample space and the homestead a lovely building
Date of stay: January 2022
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this review
Responded 11 Jan 2022
Hi Guys - Great to hear you thoroughly enjoyed your stay and that your room and food were up to expectations. We look forward to welcoming you back in the not too distant future. Regards Christian
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
15m Lap Pool is heated to 28 degrees for fun in the sun
$180
  • Priceline
    $180
  • Vio.com
    $180
  • eDreams
    $180
4.5 km from Mangapapa Hotel
Free Wifi
Free parking
$330
  • Priceline
    $311
  • Agoda.com
    $289
  • Expedia.com
    $330
4.8 km from Mangapapa Hotel
Free Wifi
Free parking
King Studio Suite
$235
Fully refundable
  • Hotels.com
    $235
  • Agoda.com
    $202
  • Expedia.com
    $208
4.7 km from Mangapapa Hotel
Free Wifi
Free parking
$246
Fully refundable
No prepayment needed
  • Priceline
    $246
  • eDreams
    $246
  • Vio.com
    $246
4.8 km from Mangapapa Hotel
Free Wifi
Free parking
Just arrived and ready for nice cuppa.
$270
Fully refundable
  • Expedia.com
    $237
  • Vio.com
    $232
  • Hotels.com
    $270
4.6 km from Mangapapa Hotel
Free parking
Horse sculpture
$299
No prepayment needed
  • Priceline
    $299
  • Agoda.com
4.5 km from Mangapapa Hotel
$166
  • Priceline
    $166
  • Agoda.com
5.8 km from Mangapapa Hotel
Free Wifi
Free parking
Business Logo
$219
No prepayment needed
  • Expedia.com
    $213
  • Priceline
    $219
  • Hotels.com
    $224
4.3 km from Mangapapa Hotel
Free Wifi
Free parking
Large Studio Apartment
$265
  • Expedia.com
    $265
  • Hotels.com
    $265
  • ZenHotels.com
    $263
4.8 km from Mangapapa Hotel
Free Wifi
Free parking
$875
  • Priceline
    $875
  • eDreams
    $875
  • Vio.com
    $875
7.4 km from Mangapapa Hotel
Free Wifi
Free parking
View more hotels in Havelock North
Reviews (394)
Filter reviews
395 results
Traveller rating
352
28
9
3
3
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
352
28
9
3
3
Show reviews that mention
All reviews high tea course dinner beautiful grounds hawkes bay main building new zealand set menu attention to detail relaxing stay cape kidnappers wine tasting spa pool suite conservatory macon accommodation bubbles
Selected filters
Filter
Updating list...
44 - 49 of 395 reviews
Reviewed 26 September 2021

We booked the winter bundle for our anniversary, whilst the reviews were great, none do justice to the experience.
From the moment you arrive, it is like stepping out of the busyness of life and into tranquility.
The hotel and rooms are beautifully presented, plush and welcoming.
The staff were attentive yet unassuming, doing all they could to cater to our every conceived need.
Included in the package was a 5 course meal with wine tasting. What an experience. The wait staff were outstanding; attentive, knowledgeable, friendly yet respectful that it was a romantic dinner. Thomas in particular was always very happy to answer questions about the courses and presented them with an explanation of each element on the plate.
And the food, well, words just don’t do it justice. Your chef is a magician! Every mouthful was a delight! Such interesting flavours and combinations, all presented beautifully. We could even choose whether to know the menu or have a surprise for each course.
Room service too, was impeccable.
Thank you to all the staff working this weekend for creating a wonderful step away from real life.
We can’t recommend Mangapapa enough.
Outstanding in everyway

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank EnglishKiwiNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 22 October 2021

Dear EnglishKiwiNZ,

What fantastic words, 'a wonderful step away from real life' and definitely something everyone needs right now in these difficult times! You have brought great smiles to our teams' faces with your great review. We really do aim to achieve an oasis for our guests, away from the chaos of life. Yes we agree our dining experience is extra special and our Chef Jeffrey has great talent. We are so pleased you enjoyed the food and beverage choices.

We hope to see you at the hotel in the near future.

With thanks
The Mangapapa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2021

In February 2021 a friend's husband arranged a birthday lunch and spa for her and 5 friends. For $105 each, lunch consisted of 2 slices of french bread, one with some slivers of beef and the other with some sort of chicken salad, and small pile of lettuce greens, followed by a very small dessert, accompanied by a 'complimentary' glass of wine - much smaller than the glasses we then paid for. The 'spa' consisted of an indoor spa pool and outdoor swimming pool. That was it. We paid individually and when it came to my turn, the man at the desk had already charged my pinot gris ($12) to someone who had actually had a Mangapapa red ($19) He refused to fix his error and I was forced to pay the higher price. I hadn't met the other woman before that day so didn't feel able to tell her she owed me $7, and it shouldn't have been put onto me to do so. It was his mistake, not mine and it left a very bad taste in my mouth on top of the miserable 'lunch' we'd been served. The food was a set menu so one of the group who is vegetarian had virtually nothing to eat except salad. For $105.00.
I have made 2 attempts to get this sorted out with Mangapapa. In April I was told the Manager would call me back. Nobody called at all. In June I spoke to Jay, who said she was the Manager and would get back to me. I am still waiting and decided to place this review as a caution to others.

Date of stay: February 2021
Thank Sandy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 22 October 2021

Dear W9529YRsandyr,

Firstly we would like to wholeheartedly apologise that your Mangapapa experience has got to the point you feel the need to write this feedback. We take all constructive feedback seriously and we have escalated your comments to the owners and senior management team. We hope to rectify this situation as a team.
To clarify, our spa facilities as advertised and booked include our spa, sauna, gym, seasonal swimming pool, tennis court use and garden games. With regards to the spa lunch it is offered as a two course set lunch and booked as such for the group. We can absolutely cater for dietary requirements as long as we know in advance of the booking. Our Chef has taken your feedback for further consideration with the kitchen team.
Again we apologise that we did not meet your expectations and we are as disappointed as you to read your feedback. Thank you for taking the time to share your thoughts.
Kind regards
The Mangapapa Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

We spent a very enjoyable week-end at this property. A beautiful, well-appointed room in a charming property in a lovely location. The staff was great - professional and very friendly., The highlight was the two 5-course dinners. Outstanding food, beautifully presented.

Date of stay: August 2021
    • Value
    • Sleep Quality
    • Service
Thank BerndtO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 22 October 2021

Dear BerndtO,

Thank you so much for your wonderful words. It truly means a lot to the team to hear this. We value our high standards and professional service and its great to see that recognised. We hope to welcome you back to the hotel in the future.

Kind regards
The Mangapapa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2021

We stayed here on the winter bundle package and had the best time. The room was superb and the location offered the peace and quiet we were hoping for. The grounds are so lovely to explore and the staff are all just there in the background if needed. The bundle offered us wine tasting before the dinner. Sadly my husband is not able to partake at the present time, but our waiter put together different fruit cocktails for him to enjoy so he didn't feel left out - what a great option and idea and very much appreciated.
We then had one of the best meals we have ever enjoyed - and I mean across the world! The salmon was delicious and the pumpkin soup was glossy and gorgeous. We had advised our dietary requirements prior to arrival and these were all very well attended to. Duck breast and lamb provided the next two courses and then the dessert entree and entree provided a wonderful end to a fabulous evening (although I don't think we ended up with what was stated on the menu but it didn't matter as the replacement was just lovely!.
All courses were beautifully presented and the flavours were exceptional. The staff were friendly and efficient but only there when needed.
You couldn't eat like this every night - the whole thing took about three and a half hours - but it was paced just right and we came away KNOWING that we will want to return again at some future point.
Just lovely - I'm salivating at the thought of it! And I wish there was a rating above EXCELLENT!!

Date of stay: July 2021
    • Value
    • Location
    • Service
1  Thank hayman2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 6 August 2021

Dear Hayman2,

Thank you so much for your wonderful review. It was an absolutely pleasure reading this to our team who take so much pride in their work. We are thrilled you enjoyed our food and beverage choices and recognise the quality that we provided throughout your stay. We look forward to welcoming you back to the hotel.

With thanks
The Mangapapa team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021

We enjoyed a beautiful mid winter couples getaway including hotel stay, 5 course degustation dinner and breakfast (continental buffet plus a la carte). Everything about our stay was exceptional. The service was amazing..... all the staff were professional, attentive and lovely to talk to. In particular Jake who showed us around and settled us in and Thomas who served dinner. Both delightful.
The food was sensational. Every single thing we were served was mouth-watering. Such a high standard. What an amazing chef.
The room was gorgeous and the personal touches were appreciated. I felt in terms of value for money the special was outstanding. Five star luxury. What a treat.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Nurseclouds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 26 July 2021

Dear Nurseclouds,

Thank you so much for your wonderful review and recommendation. It is great to read that the team have looked after you well and you have enjoyed your stay in your room and the restaurant service. I have passed on your feedback to our team and they were so happy to read this. We hope to see you again at Mangapapa in the future.

With thanks
The Mangapapa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews