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Sandy R

Lunch and 'spa' rip-off

Review of Mangapapa Hotel
1.0 of 5 bubblesReviewed 14 Sept 2021
In February 2021 a friend's husband arranged a birthday lunch and spa for her and 5 friends. For $105 each, lunch consisted of 2 slices of french bread, one with some slivers of beef and the other with some sort of chicken salad, and small pile of lettuce greens, followed by a very small dessert, accompanied by a 'complimentary' glass of wine - much smaller than the glasses we then paid for. The 'spa' consisted of an indoor spa pool and outdoor swimming pool. That was it. We paid individually and when it came to my turn, the man at the desk had already charged my pinot gris ($12) to someone who had actually had a Mangapapa red ($19) He refused to fix his error and I was forced to pay the higher price. I hadn't met the other woman before that day so didn't feel able to tell her she owed me $7, and it shouldn't have been put onto me to do so. It was his mistake, not mine and it left a very bad taste in my mouth on top of the miserable 'lunch' we'd been served. The food was a set menu so one of the group who is vegetarian had virtually nothing to eat except salad. For $105.00.
I have made 2 attempts to get this sorted out with Mangapapa. In April I was told the Manager would call me back. Nobody called at all. In June I spoke to Jay, who said she was the Manager and would get back to me. I am still waiting and decided to place this review as a caution to others.
Date of stay: February 2021
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Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this review
Responded 21 Oct 2021
Dear W9529YRsandyr,

Firstly we would like to wholeheartedly apologise that your Mangapapa experience has got to the point you feel the need to write this feedback. We take all constructive feedback seriously and we have escalated your comments to the owners and senior management team. We hope to rectify this situation as a team.
To clarify, our spa facilities as advertised and booked include our spa, sauna, gym, seasonal swimming pool, tennis court use and garden games. With regards to the spa lunch it is offered as a two course set lunch and booked as such for the group. We can absolutely cater for dietary requirements as long as we know in advance of the booking. Our Chef has taken your feedback for further consideration with the kitchen team.
Again we apologise that we did not meet your expectations and we are as disappointed as you to read your feedback. Thank you for taking the time to share your thoughts.
Kind regards
The Mangapapa Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (394)
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    Reviewed 9 August 2021

    We spent a very enjoyable week-end at this property. A beautiful, well-appointed room in a charming property in a lovely location. The staff was great - professional and very friendly., The highlight was the two 5-course dinners. Outstanding food, beautifully presented.

    Date of stay: August 2021
      • Value
      • Sleep Quality
      • Service
    Thank BerndtO
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 22 October 2021

    Dear BerndtO,

    Thank you so much for your wonderful words. It truly means a lot to the team to hear this. We value our high standards and professional service and its great to see that recognised. We hope to welcome you back to the hotel in the future.

    Kind regards
    The Mangapapa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 July 2021

    We stayed here on the winter bundle package and had the best time. The room was superb and the location offered the peace and quiet we were hoping for. The grounds are so lovely to explore and the staff are all just there in the background if needed. The bundle offered us wine tasting before the dinner. Sadly my husband is not able to partake at the present time, but our waiter put together different fruit cocktails for him to enjoy so he didn't feel left out - what a great option and idea and very much appreciated.
    We then had one of the best meals we have ever enjoyed - and I mean across the world! The salmon was delicious and the pumpkin soup was glossy and gorgeous. We had advised our dietary requirements prior to arrival and these were all very well attended to. Duck breast and lamb provided the next two courses and then the dessert entree and entree provided a wonderful end to a fabulous evening (although I don't think we ended up with what was stated on the menu but it didn't matter as the replacement was just lovely!.
    All courses were beautifully presented and the flavours were exceptional. The staff were friendly and efficient but only there when needed.
    You couldn't eat like this every night - the whole thing took about three and a half hours - but it was paced just right and we came away KNOWING that we will want to return again at some future point.
    Just lovely - I'm salivating at the thought of it! And I wish there was a rating above EXCELLENT!!

    Date of stay: July 2021
      • Value
      • Location
      • Service
    1  Thank hayman2
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 6 August 2021

    Dear Hayman2,

    Thank you so much for your wonderful review. It was an absolutely pleasure reading this to our team who take so much pride in their work. We are thrilled you enjoyed our food and beverage choices and recognise the quality that we provided throughout your stay. We look forward to welcoming you back to the hotel.

    With thanks
    The Mangapapa team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 July 2021

    We enjoyed a beautiful mid winter couples getaway including hotel stay, 5 course degustation dinner and breakfast (continental buffet plus a la carte). Everything about our stay was exceptional. The service was amazing..... all the staff were professional, attentive and lovely to talk to. In particular Jake who showed us around and settled us in and Thomas who served dinner. Both delightful.
    The food was sensational. Every single thing we were served was mouth-watering. Such a high standard. What an amazing chef.
    The room was gorgeous and the personal touches were appreciated. I felt in terms of value for money the special was outstanding. Five star luxury. What a treat.

    Date of stay: July 2021
    Trip type: Travelled as a couple
    Thank Nurseclouds
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 26 July 2021

    Dear Nurseclouds,

    Thank you so much for your wonderful review and recommendation. It is great to read that the team have looked after you well and you have enjoyed your stay in your room and the restaurant service. I have passed on your feedback to our team and they were so happy to read this. We hope to see you again at Mangapapa in the future.

    With thanks
    The Mangapapa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 July 2021

    The staff are informed, friendly and extremely considerate. The building is from the 1800s but the surfaces, fittings and amenities are stylish and shining new. I couldn't recommend the comfort and value highly enough.

    Date of stay: July 2021
    Trip type: Travelled as a couple
    Thank M2900LUbarryp
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 19 July 2021

    Dear Barry,

    Thank you so much for your wonderful review and five stars. Our team work hard to ensure you enjoy your stay with us and it is a joy to see this in your words. We hope you return to stay with us again soon.
    Kind regards,
    The Mangapapa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 June 2021

    We had a fantastic stay at Mangapapa over the weekend to celebrate our Anniversary, all the staff was very friendly and hospitable. We stayed in the Lady Watties which was nice, it would've been good to have some more outdoor lighting so we could see where we were going when walking to dinner/the spa.

    Thanks again :)

    Date of stay: June 2021
    Thank feliciaaull
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel, responded to this reviewResponded 21 June 2021

    Dear Felicia,

    Thank you for your lovely review and happy anniversary again!
    We do already have lighting around the property pathways and we taken your feedback to our maintenance team who will look into this further. We hope to see you again at Mangapapa.

    With thanks
    The Mangapapa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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