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Rosemarie C
Wellington, Wellington, New Zealand

60th birthday

Review of Mangapapa Hotel
3.0 of 5 bubblesReviewed 26 Nov 2020via mobile
As previously, Mangapapa’s High Tea exceeded expectations, so we have booked in December to take our staff along to share the experience (we are 2 1/2 hours drive away). We stayed 2 nights in one of the suites at $665 a night. I have to say that the lack of attention to detail was very evident and disappointing and feel that international visitors would certainly expect a much higher standard.
Date of stay: November 2020
Trip type: Travelled as a couple
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Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this review
Responded 11 Jan 2021
Good afternoon Rosemarie,
Thank you for your review and feedback. We are sorry to hear the attention to detail was not up to standard, we certainly thrive to be the best we can be. We have been through your feedback and have taken on board all of your comments. We enjoyed having you here and hope to see you again in the future to make it an unforgettable experience. Best wishes, the team at Mangapapa Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (396)
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    70 - 75 of 396 reviews
    Reviewed 16 November 2020 via mobile

    I booked the winter bundle for my 60th birthday treat as all my overseas trips were cancelled and I really needed to be spoilt. I was not disappointed.
    Bubbles and a beautiful platter when we arrived, a beautifully appointed room with views over the pool and the biggest bathroom.
    The 5 course meal was one of the best we have had with wine tasting to start.
    The morning greeted us with a beautiful walk around the quiet grounds and a delicious breakfast.
    My niece and myself had a wonderful treatment at the spa just in time to get back to the conservatory to enjoy a girls high tea.
    The staff made my weekend, we were treated like VIPs and made my birthday weekend one to remember.
    Thank you so much and I cant wait for the next time.

    Date of stay: October 2020
    Trip type: Travelled as a couple
    Thank meadyc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this reviewResponded 12 January 2021

    Thank you so much for your review, we loved having you here and look forward to welcoming you again in the future. Best wishes!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 November 2020

    My husband enjoyed a lovely high tea, not just any high tea, the food was superb! The staff were well trained and very attentive. Would highly recommend and we are looking forward to visiting again some time soon. A must if you are visiting Hawkes Bay

    Date of stay: November 2020
      • Value
      • Location
      • Service
    Thank DudleyandFreda
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this reviewResponded 12 January 2021

    Thank you very much! We look forward to seeing you again. Best wishes

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 November 2020 via mobile

    I have been really wanting to go here for a longtime, it happened tonight and it far exceeded my expectations.

    We had the 5 course degustation, every step of the experience was amazing from arriving to leaving and all the amazing Food and wine in between!! Will definitely be back!!!totally amazing!! 😀

    Date of stay: November 2020
    Trip type: Travelled as a couple
    Thank nicolacrilly
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this reviewResponded 12 January 2021

    Thank you very much for your review! so lovely to hear, we look forward to hosting you again soon. Best wishes!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 October 2020 via mobile

    Went for a degustation menu as my daughter had given us a voucher for Father's Day.We also took my father in law as he was recently widowed and we have been looking out for him being on his own now.The menu was really good and the staff looked after us and were really attentive.The food was really nice and well presented.We all had a good night.

    Date of stay: October 2020
    Trip type: Travelled with family
    Thank les r
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this reviewResponded 5 November 2020

    Thank you for writing this wonderful review. We are so glad that you brought your father with you and you all really enjoyed yourselves during our five course degustation. Thank you for pointing out our staff's excellent service. We certainly hope we will see you again soon.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 October 2020

    There are some lovely aspects to this property. The staff are delightful, the grounds are peaceful and there are a few nice appointments in and around the buildings. Unfortunately, the whole is less than the sum of its parts. It is certainly not five star although the prices are.
    My recommendation: stay somewhere else and book for dinner in the Mangapapa restaurant.

    Date of stay: October 2020
      • Value
      • Rooms
      • Service
    Thank NZRed
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mangapapa Hotel, General Manager at Mangapapa Hotel, responded to this reviewResponded 5 November 2020

    Thank you for taking the time to review your stay with us. We appreciate you pointing out our beautiful property and incredible staff members. We are sorry to have missed the mark overall but hope you will come back and stay with us again. We are consistently striving to improve our guest's experience and we do appreciate you reaching out to us by email and letting us know exactly how we can improve. We have taken your suggestions and already made changes to rectify them. We take our five star qualification very seriously. We hope we'll get the opportunity soon.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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