Dear Niggle69,
Thank you for taking the time to give your feedback. We, as a team, are very disappointed that we have not lived up to your expectations for your stay as you can see from previous reviews, is not our usual standard.
The rooms in Lady Watties building have been renovated and we won best renovated accommodation in 2016 for this renovation so we were surprised to read you felt the room was old and tired as we do monthly audits of the rooms and Rob Roy has also recently been freshly painted in our winter shutdown. However we would like to know more details of the aspects of this so if you could contact us directly we would really appreciate it as we are always looking for ways to improve.
We do apologise for the shampoo bottle being sticky on check-in, as part of our environmental policy to eliminate as much single plastic use in the hotel as possible, we recycle the bottles when guests do not take them away so that we are not throwing out plastic. I have picked this up with housekeeping along with your comments on cleanliness in the room and appreciate you bringing this to our attention. We have very high standards for our rooms, servicing them twice a day so we apologise that your room was not to that standard.
We also offer a range of pillows in the hotel as everyone has different preferences so had we known that you did not find your room pillows comfortable, we would have happily remedied this for you.
It is great to read that you found our food service and team amazing and that we provided a great service. We hope to see you return to the hotel so we can offer a better experience and please if you do so, do not hesitate to make the team aware of your concerns with any room as we would prefer to have the opportunity to remedy the situation whilst you are staying here and get the feedback so we can resolve any issues to ensure your stay with us is the best it can be whilst you are with us. Our team are always on hand to help and listen to feedback and want to make sure you have the best experience at Mangapapa.
Thank you again
Kind regards,
The Mangapapa Team