I wanted an ice cream extravaganza as listed on the ice cream menu. It was lunchtime and the bakery was very busy. Waiting by the ice cream counter for 5 minutes and none of the staff came to serve me. So I went to the counter where people were being served, where I asked for an ice cream. The young girl came to the ice cream counter to help me, but when I asked for the extravaganza she wasn’t sure what that involved. She went to the back of the shop and came back a few minutes later to confirm what I wanted. She looked in the fridge a couple of times and then disappeared to the back of the shop a second time. Finally she came back to the counter to confirm a second time what I wanted and then said we don’t do that any more. The rest of my group had their drinks by this stage and I was not waiting any longer. By this time it would have been 15 minutes since I first arrived.

Love this place! I used to go all the time when I lived in Havelock 10 years ago. Was happy to see they were as good as I remembered when I took the kids this summer.

Highly recommend the mince and cheese pies.

Met friends here for lunch, good variety of bakery items, very fresh and tasty. Popular and friendly service.

We tend to pop into this cafe on a Sunday afternoon for afternoon tea and it's appreciated that a good selection of cake/savories are always on offer. The food is fresh and the service is efficient, just the place to relax after a busy week.

Have been buying bread from here for years when it was Jacksons bakers, which is all it is, just a bakers there is nothing especially artisan about the food sold here, you can buy the same items anywhere. But today really takes the biscuit, no pun intended, as I was in Jacksons BAKERS to buy a loaf of bread and was told no, you can't buy a loaf we need them all to make sandwiches! I then went home, and called and suggested they order some more and the reply from Kelly the new owner was we make it all ourselves in the bakery! Well Kelly, I suggest perhaps you make enough for your customer needs and your sandwiches too! I am sure that you were probably told by the previous owner want sells and what doesn't! Oh and by the way, while you can call your business what you like, the new name sounds pompous and is not reflected in what you sell. There has not been any major changes in your goods and products to reflect that you are an artisan food supplier and still just a bakers. Moving the bread cabinet to wear it is now is also a backwards step but of course what would I know, only been a customer there for the last six years but won't be a customer any longer after today, terrible way to treat loyal customers and a sure fire way to finish a business off. I will use the only REAL artisan delicatessen in Havelock North to buy my bread from in future! Really good job at alienating customers