Hello Darien, We're truly disheartened to hear about the challenges you faced during your recent visit to Malo. Please accept our sincerest apologies for the subpar customer service you encountered; this is not reflective of the standard we aim to provide. Your feedback is invaluable, and we're genuinely sorry that your experience was marred by inconsistencies in service, particularly with the waitress assigned to your table. We deeply regret the delays and lack of attentiveness you experienced throughout the evening, from the delayed drink orders to the uninformed recommendations.
Rest assured, your concerns have been relayed to our management team, and we are actively addressing the issues with the staff members. However, we're grateful that you found the ambience pleasing and enjoyed the quality of the pork belly and the fish special. Nonetheless, we understand that impeccable service is equally vital to your overall experience, and we sincerely apologize for falling short in this aspect.
We appreciate your candid feedback as it helps us improve, and we hope for the opportunity to make amends and provide you with the exceptional service and dining experience that we're truly capable of delivering. Should you consider giving us another chance, we would love the opportunity to restore your faith in us.
Warm regards,
The Malo Team