We're thrilled you enjoyed your visits to Malo! From our chef's selection to Crudo, Oysters, and more, we're delighted we could impress you. Thank you for your support and valuable insights. We look forward to serving you again soon!

Delighted you enjoyed your "mum and dad" night out with us! We're thrilled our service and food quality impressed you. Our staff takes pride in providing an exceptional experience. Looking forward to welcoming your family soon for another memorable meal. Thank you for your kind words!

Dear Janis,

Thank you for sharing your experience with us. We apologize if you didn't feel welcomed during your visit. We would like to provide some context regarding the situation you described.

We have a sign that asks guests to wait to be seated, particularly during busy periods when our team might be occupied attending to other guests. We understand that this can sometimes create the impression of a lack of immediate welcome, and we apologize for any inconvenience this may have caused.

In regards to the table you insisted on, as staff pointed out it was our largest table which seats 5-7 people, and reserved and set up for a group of joining us for dinner. Our team offered alternative options for you and your companion, as you were looking for a place to have a drink. However, we understand that these alternatives did not meet your preferences.

While we always strive to accommodate walk-in guests, we also have to consider those who have made advance reservations and taken the time to plan their visit to our restaurant. This ensures that we can provide a seamless experience for all our patrons.
We appreciate your understanding of the situation, and we apologize for any miscommunication that may have occurred. Your feedback is valuable to us, and we will use this as a reminder for staff to ensure the nearest team member is making a timely acknowledgement of those who walk in the door.

Thank you for your excellent review! We greatly appreciate your kind words. We're delighted that you were able to secure a table for your family despite the high demand. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable and friendly dining experience.

Thank you so much for your positive review! We greatly appreciate your feedback and are thrilled to hear that you enjoyed your lunch with us. We apologize for the mix-up with your order, but we're glad we were able to rectify it promptly. It's wonderful to know that you appreciated the pleasant ambience, especially on a cold, wet day. Your recommendation means a lot to us, and we hope to welcome you and your friends back soon for another delightful dining experience. Thank you again! 😊