The food was absolutely delicious, probably our best meal during a 5 week tour of NZ. Great service too from the staff. Just right for a relaxed meal in a top restaurant.
What surprised and disappointed us was on receiving our bill, as it included $2 each extra for a second piece of bread which was offered. It felt a bit mean, having spent $190 on the meal and wine. Just sayin’……..
Hi Alan, very glad to hear that you enjoyed your meal and the service at our place. We're stoked to be top of your list for your NZ tour - I'll make sure the kitchen team pats themselves on the back!
I'll pass the feedback along to the team to make it clearer that additional bread is charged for.
22 - 26 of 364 reviews
We dined at Malo again this weekend. The service by Tara our waitperson was superb. We remembered her from our previous visit to Havelock North in June 2022. Once again the food was wonderful especially the scallop starter special. So artistic and flavoursome. Thanks Malo for a great dining experience again.
Hi Marilyn, glad to hear that Tara looked after you so well once again. Always makes us happy to hear we have out-of-town visitors return for another great experience.
We prebooked this popular restaurant on line. The menu had a beautiful selection of foods. The service was good too. We enjoyed our meal and the dessert was amazing.
Thank you for taking the time to write a review. So glad that you had such a wonderful time and a beautiful meal at our place!
Malo's food is some of the best I have ever tasted. Everything was cooked to perfection and the flavour combinations were insainly good! This was matched by the most loveliest wait staff who, dispite being short staffed were so attentive. I would definitely dine here again when next in the Hawkes Bay!
Thank you for taking the time to write a review Sarah. It's great to hear that you loved your meals and the team looked after you so well. We look forward to seeing you again
Mali certainly adopts the “we’re number one, so why try harder” approach to staff training.
Food was very good and well presented but the staff…
There were three of us and two of us ordered entrees; one did not. Those that had the entrees were very complementary of the food. But the mains were taking an age… the restaurant was busy but not full…
The person that did not have an entree had a side plate that was not cleared when the entree plates were cleared… so it just sat there unremarked and unloved.
Upon enquiry, and a rather abrupt response from the maître’d, it transpired that the main were not started because the entree plates had not been cleared. The culprit bring the unregarded and unloved side plate sitting before me.
The side plate was cleared and the mains duly arrived… but the whole approach of the staff was unnecessary and unpleasant.
If an establishment wants to be number 1 then it has to be the best across all aspects, and the most important is the professionalism of the staff. No matter how good the food is, poor staff will ruin the experience every time.
Hello, thank you for taking the time to share a review. Glad to hear that you were impressed with your meals, but disappointing to know that the service- received has let down your experience at Malo. Management will be looking into what happened on your visit and work with the team to ensure we step up our game. If you wish to discuss this any further please email - kelly@malo.co.nz. We do hope you'll give our place another try in the future, as our many other great reviews show, we strive for a great all-around experience for our guests.
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