We prebooked this popular restaurant on line. The menu had a beautiful selection of foods. The service was good too. We enjoyed our meal and the dessert was amazing.
Thank you for taking the time to write a review. So glad that you had such a wonderful time and a beautiful meal at our place!
24 - 28 of 364 reviews
Malo's food is some of the best I have ever tasted. Everything was cooked to perfection and the flavour combinations were insainly good! This was matched by the most loveliest wait staff who, dispite being short staffed were so attentive. I would definitely dine here again when next in the Hawkes Bay!
Thank you for taking the time to write a review Sarah. It's great to hear that you loved your meals and the team looked after you so well. We look forward to seeing you again
Mali certainly adopts the “we’re number one, so why try harder” approach to staff training.
Food was very good and well presented but the staff…
There were three of us and two of us ordered entrees; one did not. Those that had the entrees were very complementary of the food. But the mains were taking an age… the restaurant was busy but not full…
The person that did not have an entree had a side plate that was not cleared when the entree plates were cleared… so it just sat there unremarked and unloved.
Upon enquiry, and a rather abrupt response from the maître’d, it transpired that the main were not started because the entree plates had not been cleared. The culprit bring the unregarded and unloved side plate sitting before me.
The side plate was cleared and the mains duly arrived… but the whole approach of the staff was unnecessary and unpleasant.
If an establishment wants to be number 1 then it has to be the best across all aspects, and the most important is the professionalism of the staff. No matter how good the food is, poor staff will ruin the experience every time.
Hello, thank you for taking the time to share a review. Glad to hear that you were impressed with your meals, but disappointing to know that the service- received has let down your experience at Malo. Management will be looking into what happened on your visit and work with the team to ensure we step up our game. If you wish to discuss this any further please email - kelly@malo.co.nz. We do hope you'll give our place another try in the future, as our many other great reviews show, we strive for a great all-around experience for our guests.
We had eaten at Craggy Range the night before and found the food there lacking.
Funnily enough, the two menus - Malo and Craggy were very similar.
Malo was our pick for number 1. Our waitress was great, she really knew her stuff - great personality.
For me the goats cheese profiteroles were devine. For my husband the oysters were superb. We both had the pan fried snapper - absolutely superb. I had had it the night before - no comparison.
And desserts - devine.
Hi Nicola, great to know you had a wonderful meal at our place. I do agree the panfried snapper is wonderful! Thank you for taking the time to share your experience at our place. We hope to welcome you back in the future
We were offered a table outside in the covered area as it was a beautiful day but windy. We had exceptional service by the waitstaff and were very well looked after.
Thank you for taking the time to write a review Deidre. So, glad that you had you enjoyed yourself at our place. I will pass your thanks along to the team for exceptional service. We look forward to seeing you again soon
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