Thank you for taking the time to provide feedback about your recent stay at our hotel. We value your comments as they help us to improve our services continually.
However, we are deeply sorry to learn about the challenges you encountered during your stay. Your feedback about the cleanliness of your room and the presence of insects is troubling, and we sincerely apologize for any inconvenience this may have caused. We will investigate and address these concerns immediately to ensure they do not recur in the future.
Regarding breakfast, we understand your desire for more diverse options, including plant-based milk. We are actively exploring ways to enhance our breakfast offerings to cater to various dietary preferences, and your input is valuable in this regard.
Lastly, we appreciate your concern about the bee hive located near a main entrance. This was obviously a difficult challenge to overcome, as we had to carefully balance the venerable bee colony, balanced against the health, safety and well-being of guests and staff approaching the high-traffic area.