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OnAnotherJourney
Canada

Good value

4.0 of 5 bubblesReviewed 18 Feb 2020via mobile
Excellent front desk service. At check in we were greeted with a bag of snacks and water which was appreciated after a long day travelling across the country. We missed the continental breakfast so can’t comment on that. However it is Freshii so it’s a known brand. I found the lighting right at room door is a little dark but otherwise clean and modern feeling.
Date of stay: February 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this review
Responded 6 Apr 2020
Thank you for taking the time to write a review. We are happy that you enjoyed the welcome bag and excellent front desk service. It is my pleasure to share your kind words with the team. We would like to apologize for the lighting. I am pleased to announce that we will be receiving new brighter light fixtures within the rooms. We hope to see you again soon. Sincerely, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 470 reviews
Reviewed 12 February 2020

We stayed at the Saint James Hotel three nights on a recent trip to Toronto. It was a good experience, and I would recommend this hotel. The staff was friendly, the location is good, the price was solid, and the room was comfy and clean. Some touch points:

Conveniently located near a college campus so there are plenty of bars and restaurants within walking distance.

The hotel offers parking, although we did not utilize it. We did valet check our bags the last morning after checking out so we could do some more sight-seeing prior to going to the airport – always a plus to be able to do.

Breakfast is included – you receive a voucher per guest per day for the Freshii downstairs, served until 10:30AM. This was convenient and the food was good.

The room was spacious, clean, and comfy. Modern/Ikea-esque decorations, TV, couch, coffee table, closet. The bed was really comfy. In-room fridge which I love! Nice bathroom, basic toiletries provided, hairdryer, and some fun post-shower slippers made from towel material. Bathrobes in the closet. Low noise level – we had good night’s sleep.

This was a great hotel choice and we enjoyed our stay! I would recommend the Saint James Hotel.

Room tip: 5th Floor, corner
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
2  Thank mintysnowflake7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 7 April 2020

Thank you so much for the great review. It makes us happy to know that your overall experience was a pleasant one. We appreciate your recommendation and positive comments. We hope to warmly welcome you back the next time your travels bring you to Toronto. Sincerely, General Manager

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Reviewed 29 December 2019

We have stayed here twice and will come back again. It's a nice boutique hotel in a great downtown location. They included breakfast for two at the Freshii located inside the hotel. Very pleasant stay.

Date of stay: December 2019
4  Thank Buffalo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you so much for the fabulous review. We are happy to hear your experience was a great one. I am glad you enjoyed the central location and the healthy breakfast from the onsite Freshii. We are thankful that you choose to stay with us while visiting Toronto. We look forward to warmly welcoming you back soon. Sincerely, General Manager

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Reviewed 21 December 2019 via mobile

I got a deal on this place using some Expedia points, so only $100. Worth that price, definitely not worth regular price of $200-300 a night. Room was spacious and reasonably clean, but not spotless. Keurig machine and microwave in room. Lots of street noise and noise from the hallway, no soundproofing. Robes and slippers provided, but other than that not a 4* hotel, more like a 3. Staff were okay. Welcome bag provided but was kinda low end, bag of mini Doritos, grocery store brand granola bar, fruit snack and water. Everything seemed to be done a bit on the cheap at this place.

Date of stay: December 2019
Trip type: Travelled with friends
2  Thank foozle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you for taking the time to write a review. We appreciate your comments on your recent experience and will be using your feedback to improve our offerings, services and faciities. We will be soundproofing the rooms facing Gerrard in the near future. It is our hope that you will consider staying with us again. Sincerely, General Manager

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Reviewed 21 December 2019

There are no fancy amenities but if you are looking for a well situated, comfortable and reasonably priced place in downtown Toronto, the Saint James will fill the bill.

The rooms are large and well appointed, including slippers and bathrobes. Bathrooms are modern and spotlessly clean. While very close to the heart of downtown Toronto, it is in a quiet area.

The breakfasts from the in-house restaurant (Freshii) are above-average and quite generous. Espresso and latte coffee maker in the lobby of the hotel itself.

There is no on-site parking but the hotel has an arrangement with a nearby complex for reasonably priced indoor parking (hey, its downtown Toronto).

Date of stay: December 2019
    • Location
    • Cleanliness
2  Thank GlobalRoamers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you so much for the fabulous review. We appreciate your positive comments on the central location and comfortable accommodations. I am glad to hear you enjoyed the Freshii breakfast and I will be sharing your great comments with the restaurant manager. We look forward to welcoming you back the next time you visit the city. Sincerely, General Manager

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Reviewed 9 November 2019

The St. James is a very reasonably priced little gem in downtown Toronto. About a 25-minute walk from Union Station and less than 10 minutes from the Eaton Centre. Upon arrival we rec'd a welcome loot bag with water and munchies as well as vouchers for breakfast at the Freshii (located in the lobby). A coffee machine in the lobby dispenses cappucino/latte, etc. Our room was quite large with a modern bathroom; comfy bed; fridge, microwave and Keurig coffee maker. The management and staff were very helpful and welcoming.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
4  Thank 19dmv19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you so much for the delightful review. We are thrilled that you were very happy with your stay. We really appreciate your wonderful comments on the staff service and your overall experience. It is our pleasure to warmly welcome you back the next time your travels bring you to Toronto. Sincerely, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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