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19dmv19
Ottawa, Canada

Very happy patrons

5.0 of 5 bubblesReviewed 8 Nov 2019
The St. James is a very reasonably priced little gem in downtown Toronto. About a 25-minute walk from Union Station and less than 10 minutes from the Eaton Centre. Upon arrival we rec'd a welcome loot bag with water and munchies as well as vouchers for breakfast at the Freshii (located in the lobby). A coffee machine in the lobby dispenses cappucino/latte, etc. Our room was quite large with a modern bathroom; comfy bed; fridge, microwave and Keurig coffee maker. The management and staff were very helpful and welcoming.
Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this review
Responded 8 Jan 2020
Thank you so much for the delightful review. We are thrilled that you were very happy with your stay. We really appreciate your wonderful comments on the staff service and your overall experience. It is our pleasure to warmly welcome you back the next time your travels bring you to Toronto. Sincerely, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 470 reviews
Reviewed 8 November 2019

Stayed here in June and it was our second visit. For price and location you can’t really do better. Only 36 rooms so has an intimate family run feel, which I much prefer to the big corporate brands. The downside to that is you have to be comfortable in your room as there is only the small lobby area, so no communal lounge, but that’s fine by me. Breakfast is a voucher for the small “Freshii” concession at the back, so don’t get excited about that. But a bacon and egg wrap with 24 hour available coffee was enough to get me to lunch.
Room was a good size with two queen beds, so extremely comfy for two guys travelling together. Good bathroom with plenty of fluffy towels. Staff were all very pleasant. Small criticism is that aircon on 6th floor hall was freezing (think it was last time).
All in all, a great value hotel for those who want a simple stay, without bells and whistles where everything is pretty much walkable.

Date of stay: June 2019
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank DJ S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you for taking the time to write a review and for choosing to stay with us a second time. We really appreciate your positive feedback. I am glad you enjoyed the overall accommodations and ideal location. We look forward to warmly welcoming you back the next time you visit Toronto. Sincerely, General Manager

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Reviewed 7 November 2019

what a fantastic place to stay in downtown toronto...close to lots of great restaurants, Toronto General Hospital and shopping. There is a wonderful free Freshi breakfast included. The staff including the general manager went out of their way to ensure that we had a wonderful stay.

Room tip: all appear wonderful
Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
1  Thank Dave B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you so much for the fabulous review. I am delighted that your stay was a fantastic one. We are thankful for your kind words and I am pleased to share your review with the entire team. We hope to have the pleasure of welcoming you back soon. Sincerely, General Manager

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Reviewed 7 November 2019

Great for what it is - a small boutique style hotel w no pretensions. Rooms are nicely sized and clean - windows that open (let me breathe!) and a super walk in shower w hot water.

I really dug the location in the midst of Ryerson University - just off Yonge St. and close to excellent shopping and food.

Good Stay.

T'Man '19

Date of stay: November 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank travelingmannyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you so much for the great review. We are thrilled that you enjoyed the accommodations and central location. We are walking distance to the Eaton Centre, museums, theatres, restaurants, attractions and so much more. We hope to have the pleasure of welcoming you back soon. Sincerely, General Manager

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Reviewed 13 October 2019

Okay stay for 3 nights. The hotel seemed dated but did the job, breakfast was a bit weird and could have just been continental as it added about an hour to our day to order, wait for it to be made and eat it. At least it was close to the city centre and train station. I wasn't impressed with Toronto as a city and it was reflected in the location of the hotel which had a few homeless people milling around outside and the parking location felt unsafe at times.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jessica M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you for posting a review. We appreciate your feedback on the breakfast and I have shared your comments with the Freshii Manager. Your review provides us with an opportunity to improve our services and offerings. We hope you would consider staying with us again if your travels bring you back to Toronto. Sincerely, General Manager

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Reviewed 3 October 2019 via mobile

The decor is modern/industrial and quite interesting, but the room we were in was highly scuffed over all the walls, floor, furniture etc. I wouldn’t say it was particularly clean. It was nice to have a dining table and chairs. The bed was large and comfortable and the lobby area was nice but small. The attached coffee shop where you get your included breakfast from is very small with a limited selection but we were really happy with our breakfast wraps. There is coffee and tea also. The welcome bag was sweet with chips, muesli bar, lollies. The location is quite good with immediate access to shops and restaurants. We tried Red’s and it was fantastic.

Date of stay: October 2019
Trip type: Travelled with family
3  Thank ktzeller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loujayna E, General Manager at The Saint James Hotel, Ascend Hotel Collection, responded to this reviewResponded 9 January 2020

Thank you for taking the time to post a review. We appreciate your comments on the accommodations and we will be using your feedback to improve the condition of the room. I am glad that you enjoyed the central location and breakfast from the onsite Freshii plus Red's which is located across the street. We hope to see you again soon. Sincerely, General Manager

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