Spectacular. Everyone goes over and above. Spacious room, iPad menu for everything from room service to pillows. Lovely gym and nice pool. Flow water at every turn even getting out of car. Stocked mini bar with nespresso and great snacks. My best hotel stay ever.
Dear abc69213,
Thank you so much for taking the time to share your experience at the Hazelton Hotel! We are thrilled to hear that you had a wonderful time during your stay and that our amenities and team contributed to making your experience enjoyable.
We look forward to welcoming you back to the Hazelton Hotel in the future and providing you with another exceptional experience.
Sincerely,
Gaurav Dutta, General Manager
Great stay at the Hazelton hotel, a charming boutique hotel situated right in yorkville. Amazing shops and restaurants nearby. A special shoutout to Al and Guillermo who greeted me by name every time entering the hotel. Their service is warm and inviting.
Dear emilyb02382WQ,
Thank you for your glowing review! We're thrilled to hear you enjoyed your stay at our hotel, from the charming surroudings to our welcoming front office team.
We appreciate your kind words and look forward to welcoming you back whenever your travels bring you to Toronto.
Sincerely,
Gaurav Dutta, General Manager
We had a medical emergency come up while staying at the Hazelton, and the staff were absolutely wonderful. Everyone from the front desk to in room dining were friendly, kind and went above and beyond to ensure we were taken care of. Al, who handled our luggage, was super sweet and helpful. We loved the hotel and hope to return soon and have a better opportunity to enjoy it next time!
Dear DayTrip727044,
Thank you so much for taking the time to share your experience with us. We are truly sorry to hear about the medical emergency but are glad our team could provide the attentive care and support you needed during that time. It’s wonderful to know that everyone, from our front desk to in-room dining, made you feel looked after, and we’ll be sure to pass along your kind words to Al. We appreciate your trust in us and look forward to welcoming you back for a more relaxing stay in the future. Take care, and we hope to see you again soon!
Sincerely,
Gaurav Dutta, General Manager
Hazelton Hotel Spa – Privacy Breach and incompetent Management
I recently visited the Hazelton Hotel Spa and was met with an incredibly disappointing and unprofessional experience that reflects a serious decline in the hotel's standards. For years, my husband, in-laws, and I have been loyal guests at the Hazelton Hotel. My in-laws, who frequently stayed at the hotel while visiting us from British Columbia, have completely stopped using the hotel’s services due to this horrific experience.
During my spa visit, I encountered a severe breach of privacy. While in the changing room, a staff member entered abruptly without knocking or any warning, leaving me exposed and deeply uncomfortable. This level of disregard for privacy is absolutely unacceptable in a supposed 5-star establishment.
To make matters worse, when I first attempted to report this incident to management, Miss Bronwen, the spa manager, was nowhere to be found. Despite my attempts to raise the issue, she completely avoided speaking with me. This lack of professionalism speaks volumes about the poor management at this hotel. When I returned to the spa to have my service corrected, Miss Bronwen was present but again completely avoided addressing me, despite knowing full well about the issue.
How is it that a manager, hired to resolve serious matters, simply disappears when accountability is required? If management cannot handle basic guest concerns or provide a direct response to serious incidents, I fail to see how this hotel continues to maintain its 5-star rating.
After this experience, we have completely stopped using the Hazelton Hotel and all of its services. If you value your privacy and expect even a basic level of professionalism, I urge you to reconsider choosing this hotel. The Hazelton no longer represents the high standards it once did, and management’s failure to address serious issues is a glaring example of its decline.
Dear G1975AXamandas,
We are disheartened to hear of your experience from your spa visit in May 2024. We do appreciate you letting us know then and allowing us to endeavour to rectify the issue with a subsequent visit with our aesthetician. We would like to learn more about your second visit as Bronwen is no longer with the organization and our front office director, Taylor, who you have been liaising with is happy to discuss this further. Please email: tdelair@thehazeltonhotel.com and 416 873-4426. Thank you and we will be reaching out.
Sincerely,
Gaurav Dutta, General Manager
Reviewed yesterday
We attended the CYCLES film premiere inside the Norman Jewison Cinema. Outstanding film, venue & event.
The cinema featured plush, extra-wide, comfortable seating. Perfect for a VIP event held during TIFF.
We will definitely be back and look forward to more films from burgeoning filmmaker, Andre Kelly!
Dear JK686,
Thank you for taking the time to share your wonderful experience with us! We’re thrilled to hear that you enjoyed the CYCLES film premiere at the Norman Jewison Cinema, and that our plush, extra-wide seating helped create the perfect VIP atmosphere during TIFF.
It’s always a pleasure to host such memorable events, and we’re delighted that the venue left a lasting impression. We look forward to welcoming you back for more cinematic experiences, and we’re equally excited to see what’s next from the talented Andre Kelly!
Sincerely,
Gaurav Dutta, General Manager
