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Pedro Pereira

Incredible stay at the Hazelton!

5.0 of 5 bubblesReviewed 25 Aug 2024
We had incredible five days at the Hazelton! The staff was very helpful and accomodating from the very beginning, service was efficient and very very fast! For instance, we asked for an electric kettle on the tablet, and it was delivered in less than three minutes! And they added two extra water bottles just in case!

They also helped with restaurant and Niagara falls tour reservations, and gave us all confirmations at check-in and on the day before the event!

Bed and pillows were really great, we slept wonderfully there. The room also had reading lights by the bed (very helpful), a great thermostat and integrated controls for all lights and even for opening/closing the drapes!

One little point that didn't work too well was the Chromecast - it worked most of the time but it went offline twice during our stay and we had to call maintenance (who were always very fast to come and very friendly). This is a very small point that doesn't take away anything from the fantastic experience provided by the Hazelton, just wanted to point out that I've seen solutions that worked better in other Hotels (e.g. a TV where you have a "guest account" and you can login to your own apps, like Netflix, Disney, Prime Video etc).

Of course, this Hotel is quite expensive, but they deliver on the experience! They make you feel very welcome and that you can focus on enjoying your trip while they take care of the details! Highly recommended.
Date of stay: August 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this review
Responded 29 Aug 2024
Dear pedrohmilet,

Thank you so much for your kind words! We’re thrilled to hear you had an incredible five days at The Hazelton and that our team’s service and efficiency made a positive impact on your stay. We’re also delighted that you enjoyed the comfort of the bed and pillows, as well as the room’s amenities like the reading lights and integrated controls. We apologize for the inconvenience you experienced with Chromecast and appreciate your feedback. For future stays, we’d be happy to show you how to stream Netflix, Disney+, and other services from your phone to the TV, as we do have this capability.

Thank you again for recommending The Hazelton. We look forward to welcoming you back and providing another exceptional experience in the future!

Sincerely,

Gaurav Dutta, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 August 2024 via mobile

We had a wonderful stay at The Hazelton. This hotel is truly a palace and deserves all the stars it has and more. The management of this hotel is among the best I have seen, and I only stay at 5-star hotels. Everything is so well-organized, the hotel is impeccably clean, as are the rooms. The restaurant is excellent, and the staff throughout the hotel is kind, welcoming, and extremely professional. I would like to give a special note to the concierge team who made our experience unique with their kindness and exceptional hospitality. They arranged a memorable trip for us to the vineyards, Niagara-on-the-Lake, and the falls. Thank you so much for the wonderful time we had at your hotel.

Date of stay: August 2024
Trip type: Travelled with family
1  Thank connaisseur2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 21 August 2024

Dear connaisseur2020,

Thank you for your incredible review! We’re overjoyed to hear that your stay at The Hazelton was so exceptional and that you found our hotel to be deserving of the highest praise. It’s fantastic to know that our team, amenities, and the cleanliness of the property met your high standards. We’re especially grateful for your kind words about our concierge team; they truly strive to create unique and memorable experiences for our guests, and we’re thrilled they succeeded in making your trip to Niagara-on-the-Lake and the falls so special. Thank you again for your thoughtful feedback. We look forward to welcoming you back for another memorable stay!

Sincerely,

Gaurav Dutta, General Manager

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Reviewed 20 August 2024

We absolutely loved our stay at the Hazelton, it was even better than we remembered from our previous visit. We felt so well cared for from the moment we arrived and were greeted with "welcome home." It's a top-notch luxury hotel, located in the heart of the charming upscale Yorkville area, which feels like an oasis in the middle of a big city. The room was huge, gorgeous, and very comfortable, with lots of space for our clothes, counter space in the bathroom, and a lovely outdoor patio. Extra hangers and selections from their pillow menu were promptly delivered on request. Service was flawless. Breakfast outside on the covered patio is delightful. It is posted til 11:30am, but they never made us feel rushed and the kitchen accepts orders til noon.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Seattle98101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 21 August 2024

Dear Seattle98101,

Thank you so much for your wonderful review! We're delighted to hear that your recent stay at The Hazelton exceeded your previous experience and that you felt so well cared for from the moment you arrived. It's fantastic to know that our location in Yorkville and the amenities of our spacious rooms contributed to a truly relaxing stay. We're especially pleased that our team could assist with your requests and that you enjoyed breakfast on our patio. We can’t wait to welcome you back for another memorable visit!

Sincerely,

Gaurav Dutta, General Manager

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Reviewed 20 August 2024

If you're looking for a luxe stay in the heart of the city, look no further than the Hazelton! An icon and prime location in Yorkville with amazing shops and restaurants at your doorstep, but you'll never want to leave the property. Instantly upon entering you are treated like royalty and the rooms are spacious and beautifully appointed, while still making you feel right at home. The hotel bar and terrace are a serious vibe - a place to see and be seen with delicious cocktails and fantastic service. I didn't have a chance to visit the spa but hear it is world class, all the more reason to return again soon! Thank you to the team at the Hazelton for a wonderful stay.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank elsewherebylaura
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 21 August 2024

Dear elsewherebylaura,

Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience with us at The Hazelton Hotel. It’s fantastic to know that our prime Yorkville location, luxurious rooms, and exceptional service met your expectations. We’re especially glad you enjoyed the atmosphere at our bar and terrace—our team works hard to create a vibrant, welcoming space for all our guests. We hope you’ll get a chance to visit our spa on your next stay; it truly is a special experience. We look forward to welcoming you back soon for another fantastic visit.

Sincerely,

Gaurav Dutta, General Manager

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Reviewed 15 August 2024

This is the best 5-star hotel experience my husband and I have had in Ontario. There is no other 5-star that comes even close to the Hazelton! From the incredibly attentive staff-- bellmen, front desk, concierges, housekeeping, to management-- they are ALL wonderful. I used to stay for work when TIFF was nearby as the place to stay for entertainment industry professionals, and still do. There is no other place that ranks higher in Toronto in my opinion. P.S. My husband loves that they include a top-rate shoe-shine whenever we stay.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Iris W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 19 August 2024

Dear iriswL5564NU,

Thank you for the fantastic review! We’re overjoyed to hear that the Hazelton is your top choice for a 5-star experience in Ontario. It’s wonderful to know that our team—from the bellmen and front desk to the concierge, housekeeping, and management—have made such a positive impact on your stays. We look forward to welcoming you both back and continuing to deliver exceptional service. Thank you again for your kind words and continued loyalty!

Sincerely,

Gaurav Dutta, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024

My wife and I have been staying at the Hazelton for many years now and feel it's our "home away from home". The staff, the amenities, the rooms and the glorious bathrooms are all FIRST CLASS! We often use their own hospitality car service to get to our downtown meetings and was so thrilled to see that they now have switched out their Aston Martin for a new BMW i7 x drive 60 (fully electric) -- very cool and spacious ride! This is the only hotel we will stay at in Toronto-- for business and for pleasure! Keep up the great service-- always 5-star!

Date of stay: August 2024
  • Trip type: Travelled on business
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    • Sleep Quality
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1  Thank garyvX2826WO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 19 August 2024

Dear garyvX2826WO,

We’re thrilled to hear that the Hazelton Hotel feels like your “home away from home” and that our team, amenities, and rooms continue to meet your expectations. It’s fantastic to know that you’re enjoying the new house car - we agree it's a great way to travel in style and comfort! We’re honoured to be your top choice for both business and pleasure in Toronto. We look forward to welcoming you back and maintaining our 5-star service for you.


Sincerely,

Gaurav Dutta, General Manager

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