This is the best 5-star hotel experience my husband and I have had in Ontario. There is no other 5-star that comes even close to the Hazelton! From the incredibly attentive staff-- bellmen, front desk, concierges, housekeeping, to management-- they are ALL wonderful. I used to stay for work when TIFF was nearby as the place to stay for entertainment industry professionals, and still do. There is no other place that ranks higher in Toronto in my opinion. P.S. My husband loves that they include a top-rate shoe-shine whenever we stay.