Always a fantastic stay at the Hazelton! The customer service is extraordinary and they always go above and beyond to make sure your stay lives up to their 5 stars. The rooms are gorgeous and the amenities make you feel like you are at a resort! I would recommend this hotel to anyone!
Dear Emilykislinsky123,
Thank you so much for your kind words! We're thrilled to hear that you had yet another fantastic stay at The Hazelton Hotel. Our team takes pride in going above and beyond to ensure your stay is exceptional, so feedback such as yours truly makes our day. We look forward to welcoming you back for many more years of memorable experiences!
Sincerely,
Gaurav Dutta, General Manager
My recent experience at the Hazelton Hotel has been extremely disappointing due to a significant decline in standards and concerning discriminatory practices.
The new management team is entirely no Canadian with experience or north American This has negatively impacted the training of the staff and the overall standards of the hotel.
During my stay, I observed the concierge and reception treating staff poorly, displaying an attitude of superiority towards patrons, which was frankly comical.
As a longtime patron of the hotel, I used to stay here frequently with my family and friends. However, we have all stopped visiting since the change in management.
The standards of the hotel have plummeted, and I strongly advise others to protect their self-respect and avoid this hotel and its facilities.
Dear Emily,
Thank you for taking the time to share your feedback.
We are truly disheartened to learn of your experience, especially since you have been a loyal patron of our hotel.
The unwavering mission of our team is to provide the highest level of service to all our esteemed guests and clearly, we have failed to meet your expectations during your recent visit to our hotel.
Being with the organization for over 7 years myself, I have had the privilege and honour of working amongst the finest hospitality professionals from around the world, who specialize in providing the pinnacle of service excellence. Their extensive global experience creates the opportunity to forge genuine connections with all our guests and make them feel at home, no matter where they are from.
Diversity, inclusion, respect and service culture are the core integral strengths and pillars of The Hazelton Hotel, which we as a brand and our guests see as a source of immense pride. In addition, we would like to reassure you and all our guests that there has been no change in the management team or our core beliefs.
Emily, we are committed to making things right, as we truly care. I would like to personally connect with you to discuss your experience with the hopes of welcoming you and your family & friends back in the future. If you can kindly reach out to me on my email: gdutta@thehazeltonhotel.com.
Thank you and I look forward to hearing back from you.
Hazelton has been a favorite because of its premier location and upscale amenities. We have stayed at the other 5 star properties in Toronto but this last visit reinforced Hazelton's status as the premier 5 star hotel in Toronto.
What makes it stand out is service. The doormen smile and remember your name, the concierge is always helpful and attentive even when busy, the restaurant staff are not haughty and standoffish... the hotel bucks the trend of more laissez-faire service I've seen at hotels post Covid.
A special shoutout to Taylor the manager on site who was the epitome of solicitous care and helped us navigate some logistic issues. There is a difference between smiling and not being able to help and smiling and genuinely trying to help. We appreciated the top down outstanding service we received during our 5 day stay.
Rooms: I would try to get one with a balcony it is a pleasant experience to see the skyline from the Hazelton side and hear the murmur of Yorkville gently through the soundproofed windows. The nespresso and complimentary soft drinks and water are a small but appreciated touch.
If the means are there absolute first choice for Toronto!
Dear itineranttraveller49,
Thank you so much for your kind words and for choosing the Hazelton Hotel for your stay! We greatly appreciate your feedback regarding the team and our service. We do endeavour to go above and beyond for our guests in creating lasting memories. We are all very grateful for your time and for sharing your experience with us. We hope to see you again for a future visit!
Sincerely,
Gaurav Dutta, General Manager
This was my second stay in the last few months at The Hazelton & I cannot get enough! This time, I brought my coworkers for an annual management offsite and we made use of their boardroom and facilities. It was amazing, beyond expectation and whenever expectations are even slightly missed, they are incredibly quick and reactionary and deliver beyond expectation, I also really appreciate their loyalty to repeat customers!! between the small extras or upgrades when available, they make you feel like royalty when you come back.
Dear X9979FNtaylorm,
Thank you so much for your wonderful review! We are thrilled to hear that your second stay at The Hazelton was just as enjoyable as your first. It was our pleasure to host you and your coworkers, and we’re delighted that our meeting facilities exceeded your expectations.
We look forward to welcoming you back for another exceptional experience soon!
Sincerely,
Gaurav Dutta, General Manager
I recently visited The Hazelton with a group of friends for my sister's bachelorette, and the Hazelton team went above and beyond to make our weekend special. From our warm welcome at the concierge to the thoughtful details like the champagne and dessert tray (the chocolate beignets were AMAZING) and personalized cards in our rooms—the attention to detail made our stay incredibly wonderful!
Upon arrival, we were greeted by the valet who unloaded our luggage and brought it to the concierge. As we had a reservation at a nearby restaurant close to our check-in time, the concierge kindly held our bags and delivered them to our rooms once they were ready. Before heading to our reservation, the girls enjoyed freshening up at the spa, which was really lovely.
Several team members stood out for their exceptional service, and we wanted to give them a special shoutout. A heartfelt thank you to Christabelle from the sales team for organizing a site visit earlier in the week so we could see the rooms, Isabeau for her warm welcome at the concierge, Eskander and Robert for being our kind photographers (Robert knew all the right angles and impressed the group!), Will for making two late-night runs to bring items for us, and the lovely doorman with an injured pinky who assisted us with our luggage into our Uber upon departure (unfortunately, I didn’t catch his name).
We had a fantastic weekend at The Hazelton and can't wait to return!
P.S. We LOVED the pillow menu—such a thoughtful touch. The memory foam pillows were absolutely worth it! And the diffusers in the hallways smelled SO good. It made the experience feel even more luxurious.
Dear Paradise,
Thank you so much for sharing your valuable feedback with us and for choosing The Hazelton Hotel for your stay. We are so thrilled you chose to celebrate such a momentous occasion with us and we want to extend our congratulations again to your sister and your whole family! We have shared your kind words with our team and they are overjoyed to hear you appreciated the little touches. We endeavour to go above and beyond for our guests and we hope we created some fantastic memories! We also love our pillow menu and so so happy you took advantage of this feature. We do hope to welcome you and your friends back in the near future!
Sincerely,
Gaurav Dutta, General Manager
