My recent experience at the Hazelton Hotel has been extremely disappointing due to a significant decline in standards and concerning discriminatory practices.
The new management team is entirely no Canadian with experience or north American This has negatively impacted the training of the staff and the overall standards of the hotel.
During my stay, I observed the concierge and reception treating staff poorly, displaying an attitude of superiority towards patrons, which was frankly comical.
As a longtime patron of the hotel, I used to stay here frequently with my family and friends. However, we have all stopped visiting since the change in management.
The standards of the hotel have plummeted, and I strongly advise others to protect their self-respect and avoid this hotel and its facilities.