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Emily Kislinsky

Fantastic Stay

5.0 of 5 bubblesReviewed 9 Jul 2024
Always a fantastic stay at the Hazelton! The customer service is extraordinary and they always go above and beyond to make sure your stay lives up to their 5 stars. The rooms are gorgeous and the amenities make you feel like you are at a resort! I would recommend this hotel to anyone!
Date of stay: June 2024
Trip type: Travelled as a couple
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The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this review
Responded 11 Jul 2024
Dear Emilykislinsky123,

Thank you so much for your kind words! We're thrilled to hear that you had yet another fantastic stay at The Hazelton Hotel. Our team takes pride in going above and beyond to ensure your stay is exceptional, so feedback such as yours truly makes our day. We look forward to welcoming you back for many more years of memorable experiences!

Sincerely,

Gaurav Dutta, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 July 2024

My recent experience at the Hazelton Hotel has been extremely disappointing due to a significant decline in standards and concerning discriminatory practices.

The new management team is entirely no Canadian with experience or north American This has negatively impacted the training of the staff and the overall standards of the hotel.

During my stay, I observed the concierge and reception treating staff poorly, displaying an attitude of superiority towards patrons, which was frankly comical.

As a longtime patron of the hotel, I used to stay here frequently with my family and friends. However, we have all stopped visiting since the change in management.

The standards of the hotel have plummeted, and I strongly advise others to protect their self-respect and avoid this hotel and its facilities.

Room tip: The spa at The Hazelton Hotel in Yorkville is small and the staff is rude, falling short of the expected luxury experience.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Seaside45696133488
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 15 July 2024

Dear Emily,

Thank you for taking the time to share your feedback.

We are truly disheartened to learn of your experience, especially since you have been a loyal patron of our hotel.

The unwavering mission of our team is to provide the highest level of service to all our esteemed guests and clearly, we have failed to meet your expectations during your recent visit to our hotel.

Being with the organization for over 7 years myself, I have had the privilege and honour of working amongst the finest hospitality professionals from around the world, who specialize in providing the pinnacle of service excellence. Their extensive global experience creates the opportunity to forge genuine connections with all our guests and make them feel at home, no matter where they are from.

Diversity, inclusion, respect and service culture are the core integral strengths and pillars of The Hazelton Hotel, which we as a brand and our guests see as a source of immense pride. In addition, we would like to reassure you and all our guests that there has been no change in the management team or our core beliefs.

Emily, we are committed to making things right, as we truly care. I would like to personally connect with you to discuss your experience with the hopes of welcoming you and your family & friends back in the future. If you can kindly reach out to me on my email: gdutta@thehazeltonhotel.com.

Thank you and I look forward to hearing back from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2024 via mobile

Hazelton has been a favorite because of its premier location and upscale amenities. We have stayed at the other 5 star properties in Toronto but this last visit reinforced Hazelton's status as the premier 5 star hotel in Toronto.

What makes it stand out is service. The doormen smile and remember your name, the concierge is always helpful and attentive even when busy, the restaurant staff are not haughty and standoffish... the hotel bucks the trend of more laissez-faire service I've seen at hotels post Covid.

A special shoutout to Taylor the manager on site who was the epitome of solicitous care and helped us navigate some logistic issues. There is a difference between smiling and not being able to help and smiling and genuinely trying to help. We appreciated the top down outstanding service we received during our 5 day stay.

Rooms: I would try to get one with a balcony it is a pleasant experience to see the skyline from the Hazelton side and hear the murmur of Yorkville gently through the soundproofed windows. The nespresso and complimentary soft drinks and water are a small but appreciated touch.

If the means are there absolute first choice for Toronto!

Date of stay: June 2024
Trip type: Travelled with family
1  Thank itineranttraveller49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 1 July 2024

Dear itineranttraveller49,

Thank you so much for your kind words and for choosing the Hazelton Hotel for your stay! We greatly appreciate your feedback regarding the team and our service. We do endeavour to go above and beyond for our guests in creating lasting memories. We are all very grateful for your time and for sharing your experience with us. We hope to see you again for a future visit!

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 28 June 2024

This was my second stay in the last few months at The Hazelton & I cannot get enough! This time, I brought my coworkers for an annual management offsite and we made use of their boardroom and facilities. It was amazing, beyond expectation and whenever expectations are even slightly missed, they are incredibly quick and reactionary and deliver beyond expectation, I also really appreciate their loyalty to repeat customers!! between the small extras or upgrades when available, they make you feel like royalty when you come back.

Date of stay: June 2024
Trip type: Travelled on business
1  Thank Taylor M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 28 June 2024

Dear X9979FNtaylorm,

Thank you so much for your wonderful review! We are thrilled to hear that your second stay at The Hazelton was just as enjoyable as your first. It was our pleasure to host you and your coworkers, and we’re delighted that our meeting facilities exceeded your expectations.

We look forward to welcoming you back for another exceptional experience soon!

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 27 June 2024

I recently visited The Hazelton with a group of friends for my sister's bachelorette, and the Hazelton team went above and beyond to make our weekend special. From our warm welcome at the concierge to the thoughtful details like the champagne and dessert tray (the chocolate beignets were AMAZING) and personalized cards in our rooms—the attention to detail made our stay incredibly wonderful!

Upon arrival, we were greeted by the valet who unloaded our luggage and brought it to the concierge. As we had a reservation at a nearby restaurant close to our check-in time, the concierge kindly held our bags and delivered them to our rooms once they were ready. Before heading to our reservation, the girls enjoyed freshening up at the spa, which was really lovely.

Several team members stood out for their exceptional service, and we wanted to give them a special shoutout. A heartfelt thank you to Christabelle from the sales team for organizing a site visit earlier in the week so we could see the rooms, Isabeau for her warm welcome at the concierge, Eskander and Robert for being our kind photographers (Robert knew all the right angles and impressed the group!), Will for making two late-night runs to bring items for us, and the lovely doorman with an injured pinky who assisted us with our luggage into our Uber upon departure (unfortunately, I didn’t catch his name).

We had a fantastic weekend at The Hazelton and can't wait to return!

P.S. We LOVED the pillow menu—such a thoughtful touch. The memory foam pillows were absolutely worth it! And the diffusers in the hallways smelled SO good. It made the experience feel even more luxurious.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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    • Cleanliness
    • Service
1  Thank davienne_b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 15 July 2024

Dear Paradise,


Thank you so much for sharing your valuable feedback with us and for choosing The Hazelton Hotel for your stay. We are so thrilled you chose to celebrate such a momentous occasion with us and we want to extend our congratulations again to your sister and your whole family! We have shared your kind words with our team and they are overjoyed to hear you appreciated the little touches. We endeavour to go above and beyond for our guests and we hope we created some fantastic memories! We also love our pillow menu and so so happy you took advantage of this feature. We do hope to welcome you and your friends back in the near future!

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 27 June 2024

What a lovely hotel!

Located in the Yorkville area of Toronto which is in the city's upper end, chic pocket neighbourhood, we had heard of the Hazelton by name in passing but it wasn't until we had a good enough reason to book with them, that we got to experience the luxury hotel named Canada's #1.

The moment you walk into the facilities, you get the feel of a modern stay met with a touch of vintage class. While the standard amenities were familiar (pool, workout room, sauna), the dark marble floors, custom pillows, designer furniture, and professionally dressed staff felt very unique. Truthfully it was a little intimidating at first seeing the staff dressed so nicely but those feelings were quickly diffused as the everyone met us with warm smiles.

We stayed for a bachelorette party and the staff went the extra mile to take care of us that included a custom welcome gift. They made sure the 2 rooms we booked were next to each other so as we were able to close the hallway doors so we could go between rooms in comfort. We had a lovely time and would certainly go back again.

For any special event, we'd recommend checking them out for a memorable stay.

Room tip: You can visit after your booking with their sales team to get an idea of your stay and any requirements you may need for your special stay.
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ichbinberlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 28 June 2024

Dear 353berlinc,

Thank you for your wonderful review! We are thrilled to hear that you had a memorable stay at The Hazelton Hotel for your bachelorette party. It’s fantastic that you enjoyed our stunning interiors, and that our attentive team made you feel welcome and well taken care of.

We're delighted that the special amenity and room allocation added to your experience. We appreciate your feedback. and look forward to welcoming you back for another special occasion!

Sincerely,
Gaurav Dutta, General Manager

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