The staff was very helpful and accommodating in all aspects. Maira the Concierge was fabulous and arranged all transportation and meals which were all superb. She was very hands on and welcomed us well for our visit! She made it special.
From the desk staff to the manager and restaurant it was a pleasure.

The facilities are excellent and housekeeping very detailed. I left a note and they took care of what we needed. The room controls for lights privacy and shades are always a sign of attention to detail.

The house driver was great on two uses and was very informative and gracious.

I must highly recommend the hotel and most of all a wonderful staff in both the visible and invisible areas.

Room service and food were excellent and hot on delivery.

Check it out I think if you are discerning you will not be disappointed.

The location is of course very walkable.

The Hazelton has garnered much applause and is, to some, one of Toronto’s best hotels, boasting celebrity guests and so on. Speaking honestly, I struggled to see what all the fuss is about. Whilst I cannot fault the impeccable politeness of all staff we encountered here, we found the hotel itself to be quite ordinary. Our room was pleasant, particularly the bathroom, but my mother remarked it had a rather masculine feel to it in terms of decor — indeed, it felt to me like a high quality business hotel. Some of the small touches I would expect from an exceptional hotel, such as a welcome drink on arrival, were absent. It was also a shame that the hotel does not offer a breakfast selection as standard; only an al la carte option was available — whilst decent, this was quite costly, and the grapefruit juice did not taste to be freshly squeezed. More prosaically, the hotel felt to us, as visitors to the city, to be situated quite far to the north of many of Toronto’s main attractions, e.g the Distillery district, Toronto Islands, etc. Overall, then, we enjoyed our stay at The Hazelton but would caution against expecting anything extraordinary.