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The entire stay at the Hazelton to celebrate our engagement was everything and more! Harshmeet and the team were incredibly welcoming, and the service exceeded all expectations. The spa was great, but the level of service and the friendliness of all staff was beyond special. We look forward to coming back for our next celebration.
Dear 832jacobk,
Thank you so much for your wonderful review! We're thrilled to hear that your engagement celebration at The Hazelton was everything you hoped for and more. Harshmeet and the entire team are delighted by your kind words and are proud to have made your stay so memorable.
It's fantastic to know that you enjoyed our spa and found our service and staff friendliness exceptional. We aim to create special experiences for our guests, and your feedback truly motivates us.
We look forward to welcoming you back for your next celebration and making it just as special!
Sincerely,
Gaurav Dutta, General Manager
The staff was very helpful and accommodating in all aspects. Maira the Concierge was fabulous and arranged all transportation and meals which were all superb. She was very hands on and welcomed us well for our visit! She made it special.
From the desk staff to the manager and restaurant it was a pleasure.
The facilities are excellent and housekeeping very detailed. I left a note and they took care of what we needed. The room controls for lights privacy and shades are always a sign of attention to detail.
The house driver was great on two uses and was very informative and gracious.
I must highly recommend the hotel and most of all a wonderful staff in both the visible and invisible areas.
Room service and food were excellent and hot on delivery.
Check it out I think if you are discerning you will not be disappointed.
The location is of course very walkable.
Dear Bluff99,
Thank you so much for taking the time to leave your valuable feedback! We truly appreciate your support and are thrilled you chose The Hazelton Hotel for your stay. Our Les Clefs d'Or Concierge team are always available to assist our guest and we endeavour to go above and beyond. We are also happy to see you enjoyed our house-car and offerings from ONE Restaurant! We do hope to welcome you back in the future.
Sincerely,
Gaurav Dutta, General Manager
The Hazelton has garnered much applause and is, to some, one of Toronto’s best hotels, boasting celebrity guests and so on. Speaking honestly, I struggled to see what all the fuss is about. Whilst I cannot fault the impeccable politeness of all staff we encountered here, we found the hotel itself to be quite ordinary. Our room was pleasant, particularly the bathroom, but my mother remarked it had a rather masculine feel to it in terms of decor — indeed, it felt to me like a high quality business hotel. Some of the small touches I would expect from an exceptional hotel, such as a welcome drink on arrival, were absent. It was also a shame that the hotel does not offer a breakfast selection as standard; only an al la carte option was available — whilst decent, this was quite costly, and the grapefruit juice did not taste to be freshly squeezed. More prosaically, the hotel felt to us, as visitors to the city, to be situated quite far to the north of many of Toronto’s main attractions, e.g the Distillery district, Toronto Islands, etc. Overall, then, we enjoyed our stay at The Hazelton but would caution against expecting anything extraordinary.
Dear finnlagun,
Thank you for taking the time to share your feedback regarding your recent stay at The Hazelton. Your insights are invaluable to us as we continually strive to enhance our guest experience.
We're thrilled to hear that our staff's impeccable politeness and the luxurious bathroom amenities contributed positively to your stay. However, we are disheartened to learn that certain aspects of your experience did not fully meet your expectations, and we will certainly review these to ensure they align more closely with the exceptional standards we aim to provide.
Many of our guests love the tranquility and exclusivity of our Yorkville setting, with an abundance of the city’s finest cultural, culinary, artistic, and lifestyle attractions just a stone's throw away. We hope you were able to explore the unique charm of our neighborhood during your visit.
Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and exceed your expectations with an unforgettable experience.
Sincerely,
Gaurav Dutta, General Manager
From the moment we arrived, Al and the team took care of my family and I every step of the way.
They anticipated my needs before I even had them.
The best service I have ever received at a hotel, bar none.
This is definitely the hotel to be at if you’re in the area.
Dear danielyS725DY,
Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that Al and our team provided you and your family with exceptional service from the moment you arrived.
It's truly rewarding to know that our staff anticipated your needs and ensured that every step of your stay was taken care of with utmost attention to detail. Your kind words mean the world to us and serve as a testament to our commitment to providing unparalleled hospitality.
We're honoured to have had the opportunity to host you, and we're delighted to hear that you consider us the hotel to be at when in Toronto. We look forward to welcoming you and your family back for another memorable stay in the future.
Sincerely,
Gaurav Dutta, General Manager
The entire team at Hazelton were very very welcoming and made us feel like we were the only guests at the hotel. As soon as we pulled in the first class service began. As we were leaving our room and waiting at the elevator the room cleaning lady was so thankful for our stay.
It was a great experience and that's why we continue to return.
Adam
Dear E8306UBadam,
Thank you for sharing such a wonderful review! We're thrilled to hear that you had another exceptional experience with us at Hazelton. Our team takes great pride in providing first-class service and creating a welcoming atmosphere for our guests, so it's gratifying to know we made you feel special from the moment you arrived.
We look forward to welcoming you back for many more stays. Thank you again for your loyalty and for taking the time to share your experience.
Sincerely,
Gaurav Dutta, General Manager
